STEPHANIE LA'SHAY ANGLIN
Dothan,AL
Summary
Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Resourceful Patient Account Representative focused on patient care and customer service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges. Enthusiastic professional eager to help hospital increase efficiency and improve patient service by providing exceptional support. Hardworking, methodical and ready to handle any challenge. Familiar with coding and diverse healthcare software systems.
Overview
26
26
years of professional experience
Work History
Patient Account Representative
Digestive Health Specialists, P.A.
Dothan , Alabama
02.2024 - Current
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
Patient Scheduler
Digestive Health Specialists, P.A.
Dothan , AL
02.2024 - Current
- Reviewed appointment requests from external sources such as online portals.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Processed payments from patients including cash, credit cards, checks.
- Provided support with additional administrative duties as assigned by supervisor.
Registration Representative I
SE Health Pain Management
Dothan , AL
01.2016 - Current
- Implements Administrative and Management process
- Delivers expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy Doctor's office
- Review and analyze the accuracy, completeness, and conformity of documentation, procedures, and requirements of files and records
- Greets patients, collects payments, admits, and discharges patients; and manages administrative duties and forms
- Presents financial options and balancing cash drawers
- Manages insurance eligibility for patients on the upcoming schedules
- Knowledge of, interprets, and explains policies and procedures to employees and customers
- Skill in communicating effectively with tact and diplomacy, orally and in writing, to advocate agency positions: to explain programs, functions, and activities and gain understanding logically and effectively of the organization's efforts by responsive publics and people with varying levels of understanding
- Assesses and solves office managerial issues in a timely manner
- Distributes medical records to patients and doctors, as appropriate
- Submits exam orders for radiology test in the system.
Payroll Clerk / Shipping Clerk /Admin Clerk
Cummings Resources, LLC
Dothan , AL
12.1998 - 10.2014
- Document and finalizes administration of benefits, including medical insurance and pension plans
- Issues bi-weekly employee paychecks and associate statements of earnings and deductions
- Experience in training employees on organizational time keeping system and avoidances of payroll delays
- Verifies the information submitted to identify and resolve discrepancies with payroll and employee personal data
- Consults with customers to understand their desires and suggest the best products to meet their needs
- Continuously classifies and files records to keep the system efficient and all information organized
- Efficient in interpreting policies and procedures
- Inputs and verifies information for program applications to ensure correctness and completeness
- Examines shipment contents and compare with records such as manifests, invoices, and orders to verify accuracy
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
- Requisition and store shipping materials and supplies to maintain inventory of stock
- Contacts carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
- Packs, seals, labels, or affixes postage prepared for shipping materials, using hand tools, power tools, or postage meter
- Prepares purchase orders; solicit; bid proposals; and review requisitions for goods and services
- Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action
- Purchases the highest quality merchandise at the lowest possible price at affordable and fair rates.
Education
Business Administration -
Wallace Community College
Dothan, AL07.2024
High School Diploma -
Penn Foster Career School
Scranton, PA07-2015
Skills
- Accounting
- Office Administration
- Team-Player
- Payroll
- Insurance
- Customer Service
- Organization
- Shipment
- Goods & Services
- Medical Records
- Leadership
- Managerial
- Supply & Demand
- Communication
- Purchasing
- Insurance Verification
- File coordination
- HIPAA Compliance
- Medical Terminology
- Payment Processing
- Verbal and written communication
- HIPAA understanding
- Medical terminology knowledge
- Excellent judgment
- Insurance Billing
- Patient Care
- Applications
- Physicians' orders
- Administrative Support
- Bookkeeping
- Follow-up skills
- Regulatory Compliance
- Medical Billing
Affiliations
- Eureka Sorelles Club
- The Center For Third World Organizing's Community Action Training (CAT)
Accomplishments
- CENTER FOR THIRD WORLD ORGANIZING
Timeline
Patient Account Representative
Digestive Health Specialists, P.A.
02.2024 - Current
Patient Scheduler
Digestive Health Specialists, P.A.
02.2024 - Current
Registration Representative I
SE Health Pain Management
01.2016 - Current
Payroll Clerk / Shipping Clerk /Admin Clerk
Cummings Resources, LLC
12.1998 - 10.2014
Business Administration -
Wallace Community College
High School Diploma -
Penn Foster Career School
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