Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Sharlene Henning-Hartshorn

Sharlene Henning-Hartshorn

Spokane,WA

Summary

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my customer service skills to the fullest and have a work-life balance.

Overview

22
22
years of professional experience

Work History

Cashier

Walmart
02.2022 - Current
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Assisted customers with self-checkout machine operations.
  • Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
  • Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.

Cashier

Target
09.2021 - 12.2021

Veterinary Assistant

Vca Peone Pines Veterinary Clinic
08.2017 - 01.2018
  • Responsible for making our customers as comfortable and relaxed as possible, making sure clinic and exam rooms were up to health standards, check in and check out of clients, post procedure monitoring, aid in administering vaccinations, x-rays, medications, and exams. Some reception duties
  • Roles

Customer Service Representative

Qualfon/Zulily
09.2015 - 08.2017
  • CSR on zulily account. Assisted customers with their zulily purchase needs, returns, reshipments, payments, etc. De-escalation of customers. Making sure that each customer's experience with zulily customer service is a magical one.
  • Roles

Cashier

Walmart
02.2015 - 05.2015
  • Ringing up customers items, processing payments, answering questions. Minor cleaning tasks of front end area and stocking and organization of front end aisles.
  • Roles

Cashier / stocker

Walmart At Northpoint
03.2014 - 08.2014
  • Over night stocker to start, stocked soft lines, assisted with other departments as needed. Moved to daytime cashier and continued to assist in soft lines on occasion
  • Roles

Cashier

Kmart
12.2006 - 06.2008
  • Front end cashier during holidays, also ran garden shop by organizing and caring for plants, answering questions on phone and in person. Worked electronics department during black friday.
  • Roles

Dog Trainer

Petco
05.2006 - 06.2008
  • Taught classes of 5-15 owner and dog teams. Demonstrated to owners how to train their dogs basic commands. Suggestive selling of classes and products.
  • Roles

Carhop, Fountain and Icecream

Sonic Drive-in
04.2003 - 10.2003
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Collaborated with team members to provide exceptional customer experiences.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.

Education

Associate Of Science - Psychology

Ashworth College
Norcross, GA

Career Diploma - Dog Training And Instruction

Penn Foster Career School
Scranton, PA

Career Diploma - Veterinary Assistant

Penn Foster Career School
Scranton, PA

Administrative Assistant -

Penn Foster
01.2008

Skills

  • Excellent customer service skills
  • Multi line phone
  • 50 wpm typing
  • MS Word and Excell knowledge
  • De-escalating customers
  • Customer assistance
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Written and verbal communication
  • Professionalism and courtesy
  • Product restocking
  • POS system operations
  • Staff training
  • ID verification
  • Attention to detail
  • Fraud prevention awareness
  • Loss prevention
  • Liquor regulations and compliance
  • Empathy and patience
  • Data entry
  • Computer skills
  • Microsoft Word
  • Microsoft Excel

Accomplishments

Won Happy To Help award for customer service.

Interests

Assisting people

Mental health awareness

Animal rescue and care

Organizing and Filing

Timeline

Cashier

Walmart
02.2022 - Current

Cashier

Target
09.2021 - 12.2021

Veterinary Assistant

Vca Peone Pines Veterinary Clinic
08.2017 - 01.2018

Customer Service Representative

Qualfon/Zulily
09.2015 - 08.2017

Cashier

Walmart
02.2015 - 05.2015

Cashier / stocker

Walmart At Northpoint
03.2014 - 08.2014

Cashier

Kmart
12.2006 - 06.2008

Dog Trainer

Petco
05.2006 - 06.2008

Carhop, Fountain and Icecream

Sonic Drive-in
04.2003 - 10.2003

Associate Of Science - Psychology

Ashworth College

Career Diploma - Dog Training And Instruction

Penn Foster Career School

Career Diploma - Veterinary Assistant

Penn Foster Career School

Administrative Assistant -

Penn Foster

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Sharlene Henning-Hartshorn