Alexis Lyons

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with product inquiries and locating merchandise in store.
• Maintained a clean and organized checkout area to enhance customer experience.
• Handled cash, credit, and return transactions following company policies.
• Provided exceptional service, contributing to positive customer feedback and repeat business.
• Adapted quickly to changing tasks in fast-paced retail environment, demonstrating flexibility and reliability.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Collaborated with team members to resolve customer issues promptly and effectively.
• Worked flexible schedule and extra shifts to meet business needs.

• Provided technical support via phone and email, resolving customer inquiries efficiently.
• Provide real time support for Customers escalated by Contact
  Center to resolve broadband,
  IPTV, and voice issues.
• Maintained accurate records of support requests and resolutions in ticketing systems.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Documented technical processes and solutions to improve knowledge base accessibility.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.

• Performing basic office tasks, including answering phones,
responding to emails, processing mail, filing, etc.
• Preparing checks, deposits, budgets, and financial reports.
• Abiding by all company procedures and accounting
principles.
• Responding appropriately to vendor, client, and internal
requests.
• Ensuring Accounting Department runs smoothly and
efficiently.
• Input financial data and produced reports using QuickBooks software.
• Coordinate Courses.

• Reduced order processing time by implementing an organized filing system for efficient document retrieval and storage.
• Processed sales orders using CRM software, improving order accuracy and tracking efficiency.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.