SHARLENE LACEY
Tamarac
Summary
Friendly and energetic people person with 20 years' experience working in customer support, office setting and retail. I bring valve when it comes to making sure the customer is happy and well taken care of from the point contact to point of completion.
Taking pride in making sure customer is always heard.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Telecommunications Specialist
Margate Police Department
Margate
06.2025 - 12.2025
- Operated radio and telephone equipment for dispatching officers.
- Maintained logs of calls and incidents for accurate record-keeping.
- Screen non-emergency phone calls from the public, assess situations, and determine appropriate responses required by Police Personnel.
- Knowledge of teletype operation and required processes for NCIC/FCIC
- Knowledge of city streets and local area
- Coordinate services for law enforcement personnel including but not limited to towing, public works, traffic control, and animal control requests.
Billing Agent/Customer Service
American Residential Warranty
01.2021 - 05.2024
- Handled payments
- Helped with claims
- Updated payment methods
- Upgraded plans for additional coverage
- Helped with refund requests
- Prorated accounts
Receptionist
Valley Forge Fabrics
01.2019 - 01.2020
- Sorted Mail
- Assisted HR Manager with projects
- Helped accounting with scanning invoices
HR Coordinator
The World
01.2019 - 12.2019
- Sorted Mail for Residents and Crew Members
- Onboarding for office and crew staff
- Assisted HR Manager and VP of Human Resources
- Background checks
- Credit Card Reconciliation
- Paid membership fees
Receptionist/Office Assistant
Aerospace Technologies Group
01.2012 - 12.2018
- Directed guests, routed deliveries, and courier services
- Opened and properly distributed incoming mail
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee or office
- Managed office supplies, vendors, organization and upkeep
- Managed light expense reports for upper management
Education
Associate of Arts - General
Broward College
Coconut Creek, FL12-2016
Court Reporting - Voice Reporting
Atlantic Technical Center
Coconut Creek, FL12-2006
Skills
- First Aid
- CPR
- Basic clerical knowledge
- Proficient Typist
- Professionalism and ethics
Certification
Court Reporting
Timeline
Telecommunications Specialist
Margate Police Department
06.2025 - 12.2025
Billing Agent/Customer Service
American Residential Warranty
01.2021 - 05.2024
Receptionist
Valley Forge Fabrics
01.2019 - 01.2020
HR Coordinator
The World
01.2019 - 12.2019
Receptionist/Office Assistant
Aerospace Technologies Group
01.2012 - 12.2018
Associate of Arts - General
Broward College
Court Reporting - Voice Reporting
Atlantic Technical Center