Sharlene M Superville MSPH
Brooklyn
Summary
Detail-oriented Medical Assistant proficient in direct patient care, clinical support, and documentation accuracy. Expertise in point-of-care testing and emergency response, along with strong interpersonal skills, ensures quality care and effective communication with patients and healthcare teams.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Medical Assistant
NYC Health + Hospitals/ ACS Clinical Services
The Bronx
10.2025 - Current
- Provide direct patient care and clerical support for adolescents in a fast paced health care setting
- Administer on-site rapid court ordered urine drug screen
- Document test outcomes in EHR database, process presumptive positive results for laboratory confirmation to ensure timely patient care.
- Performed point of care testing and monitoring for patient assessment in clinical settings.
- Executed clinical procedures including phlebotomy, specimen collection, EKG, and vision screening.
- Measure vital signs (blood pressure, temperature, heart rate, respiratory rate), weight, height, and escalate signs of distress to support patient health monitoring.
- Respond to medical emergencies and high-stress situations while ensuring professionalism and patient safety.
- Demonstrate empathy and cultural sensitivity while building rapport with vulnerable adolescents.
- Maintain infection control procedures and maintain medical equipment and treatment areas
Medical Assistant
Advantage Care Physicians
Brooklyn
04.2010 - 10.2025
- Greeted patients and prepared them for examination by taking vitals, weight, and height.
- Conduct high-quality EKGs on patients ages 18 and older, ensuring correct results for diagnosis and treatment.
- Conducted Point of Care lab testing and monitoring.
- Completed medical forms accurately for patient records.
- Effectively communicates with patients, families, and other members of the care team
- Managed in-basket messages daily to ensure timely responses.
- Checking in and out of patients, scheduling appointments, corresponding via phone calls and Epic messaging
- Managed Medical Director schedule to enhance patient flow and minimize wait times.
- Reviewed referral work queue daily to manage patient referrals.
- Liaised between ACPNY and external specialists for outpatient services to ensure seamless patient care.
- Conducted orientation for new care team members.
Medical Assistant
Isaac R Madeb – Urology
Brooklyn
10.2009 - 04.2010
- Greeted patients and prepared for examination by taking vitals (blood pressure, temperature, respiration), ensuring accurate health assessments.
- Skilled in venipuncture blood collection techniques, including blood draws from various sites (e.g., arm, hand)
- Assisted provider during cystoscopy by preparing instruments and maintaining a sterile environment, contributing to patient safety and procedural efficiency.
- Prepared and sterilized surgical instruments for procedures, adhering to safety protocols and infection control practices to minimize infection risk.
Assistant Manager
The Vitamin Shoppe
New York
10.1998 - 01.2008
- Led and motivated team of four to consistently achieve sales targets and improve operational efficiency
- Supported initiatives to boost store sales performance
- Trained new associates in customer service protocols to ensure high-quality customer interactions
- Communicates sales, targets, and goals as a team objective
- Excellent customer service skills with ability to deal with diverse customer personalities
- Demonstrated friendly and courteous interactions with customers
- Received employee of the month awards for outstanding performance
- Weekly inventory and placing orders for delivery
Education
Master of Science - Health Science Degree in Public Health
Touro University Worldwide
08-2024
Bachelor of Science - Health Science Degree in Health Education
Touro University Worldwide
08-2018
Associate in occupational studies - degree in Medical Assisting
ASA – The College of Excellence
02-2010
Skills
- Point of care testing
- Phlebotomy
- Electrocardiography (EKG)
- Clinical documentation
- Health Information Systems
- Patient Management Systems
- EMR systems
- MyChart
- Patient scheduling
- Ambulatory
- MS Excel
- MS Word
- MS PowerPoint
- MS Outlook
- Crisis Intervention
- Substance Abuse Testing
Certification
- BLS
Opioid Overdose Response & Naloxone Administration
EKG
Phlebotomy
Timeline
Medical Assistant
NYC Health + Hospitals/ ACS Clinical Services
10.2025 - Current
Medical Assistant
Advantage Care Physicians
04.2010 - 10.2025
Medical Assistant
Isaac R Madeb – Urology
10.2009 - 04.2010
Assistant Manager
The Vitamin Shoppe
10.1998 - 01.2008
Master of Science - Health Science Degree in Public Health
Touro University Worldwide
Bachelor of Science - Health Science Degree in Health Education
Touro University Worldwide
Associate in occupational studies - degree in Medical Assisting
ASA – The College of Excellence