Sharlene Taylor
Rocky Hill,USA
Summary
Experienced logistics and transportation manager with over seven years of expertise in dispatching, operations management, and customer relationship management. Proficient in Microsoft Office Suites, Salesforce, and various CRM platforms. Demonstrated ability to lead teams, manage profit and loss statements, and implement continuous improvement initiatives. Adept at building professional relationships, problem-solving, and fostering inclusive work environments. Holds a Class A CDL License with Tanker, Hazmat, Doubles & Triples endorsements.
Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.
Overview
9
9
years of professional experience
Work History
Senior Logistics Manager
Ryder System
Bloomfield, US
02.2023 - 12.2024
- Interface directly with customers to ensure timely resolution of issues and maintain high levels of satisfaction
- Develop and execute strategic operational plans while implementing continuous improvement and LEAN initiatives
- Hire, supervise, and manage employee performance, fostering a positive work environment
- Manage profit and loss statements and lead safety programs to monitor equipment maintenance
- Review data to identify necessary actions and implement solutions
- Track drivers and orders using Lynx, HOS, Geotab, and TMW systems
OTR Truck Driver
Arrowax trucking corp
Hartford , CT
12.2022 - 12.2023
- Provided customer service by informing them of delivery times or any delays that may occur during transit.
- Kept records of mileage traveled and fuel costs incurred throughout trips.
- Followed specific route assignments as directed by dispatchers or supervisors.
- Complied with all applicable laws and regulations governing the transportation industry.
- Managed time efficiently to ensure timely deliveries were made within established parameters.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Reported vehicle defects, accidents, traffic violations, or damage to the vehicles immediately upon occurrence.
- Maintained accurate logs of working hours using electronic on-board recorder systems.
- Performed pre-trip inspections of tractor and trailer units before departing terminals.
- Delivered products to customers' locations in a courteous and professional manner.
- Delivered products and freight to customers both locally and long distance.
Transportation Manager
Werner Enterprises
Windsor, US
04.2023 - 07.2023
- Built and maintained driver relationships while managing payroll, equipment breakdowns, and driver telematics
- Partnered with logistics managers to optimize driver loads and meet customer expectations
- Managed over 50+ tractor-trailers and coordinated daily communications with warehouse operations
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Analyzed data to identify trends in order to improve operational efficiency.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Investigated customer complaints related to freight damage or late deliveries.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
OTR Truck Driver
Western Express, Inc.
Plainfield, Connecticut
09.2022 - 12.2022
- No touch freight, Drop and hook, live load and live unload.
Lead Coordinator Dispatcher
PepsiCo Frito-Lay
Dayville, US
03.2021 - 08.2022
- Coordinated delivery schedules for over 150 OTR and local drivers, ensuring timely deliveries
- Managed dispatch tracker data to monitor performance and adjusted delivery sequences as needed
- Collaborated with warehouse, fleet, and sales teams to enhance customer satisfaction
- Provided guidance and support to junior staff members on various aspects of the project lifecycle.
- Monitored progress on multiple projects, identifying potential issues and developing solutions.
- Collaborated with other departments to ensure consistency across all projects.
- Provided oversight and direction to project teams, ensuring tasks were completed in a timely manner.
- Resolved customer complaints related to service issues or delays.
- Provided timely updates to customers regarding their orders or requests.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Dispatcher Supervisor/Operations Manager
Select Express & Logistics
Freeport, US
01.2016 - 06.2021
- Trained and managed a team of 85 office employees and 120 drivers
- Created daily manifests, scheduled deliveries, and provided quotes for client inquiries
- Tracked freight shipments and collaborated with FedEx on ETAs and trailer statuses
Education
Bachelor’s Degree - Business Operations, Logistics, and Transportation
Southern New Hampshire University
Massachusetts01.2025
Lean Six Sigma Green Belt Certification -
Six Sigma Global Institute
Boston, MA04.2023
High School Diploma -
Ewarton High School
St. Catherine07.2005
Skills
- Logistics and Supply Chain Management
- Team Leadership and Staff Training
- Customer Relationship Management
- Profit and Loss Statement Management
- Microsoft Office Suite
- Salesforce
- TMW
- Continuous Improvement
- LEAN Initiatives
- Operations Management
- Strong Problem-Solving and Analytical Skills
- Transportation Management Systems (TMS)
- Lean six sigma
- Global logistics
- Cross-functional team leadership
- Warehouse management
- Logistics analysis
- Transportation management
- Transportation management systems
- Supplies inventory
- Shipping and receiving operations
- Logistics software knowledge
- Mentoring and training
- Logistics management
- Shipping and receiving
- Supply chain management
Availableuponrequest
True
Additional Information
Fluent in various CRM and operational software platforms., Proven track record in fostering inclusive and engaged work environments., Authorized to work in the US for any employer.
Skillsandcorecompetencies
- Logistics and Supply Chain Management
- Team Leadership and Staff Training
- Customer Relationship Management
- Profit and Loss Statement Management
- Microsoft Office Suite, Salesforce, and TMW
- Continuous Improvement and LEAN Initiatives
- Operations Management
- Strong Problem-Solving and Analytical Skills
- Transportation Management Systems (TMS)
Certificationsandmemberships
- Class A CDL License
- Tanker Endorsement
- Hazmat Endorsement
- Doubles/Triples Endorsement
- Air Brake Endorsement
Timeline
Transportation Manager
Werner Enterprises
04.2023 - 07.2023
Senior Logistics Manager
Ryder System
02.2023 - 12.2024
OTR Truck Driver
Arrowax trucking corp
12.2022 - 12.2023
OTR Truck Driver
Western Express, Inc.
09.2022 - 12.2022
Lead Coordinator Dispatcher
PepsiCo Frito-Lay
03.2021 - 08.2022
Dispatcher Supervisor/Operations Manager
Select Express & Logistics
01.2016 - 06.2021
Bachelor’s Degree - Business Operations, Logistics, and Transportation
Southern New Hampshire University
Lean Six Sigma Green Belt Certification -
Six Sigma Global Institute
High School Diploma -
Ewarton High School