Sharlene Torres
East Hartford,CT
Summary
Dynamic Case Manager with extensive experience at the Institute of Living, excelling in patient advocacy and documentation proficiency. Adept at coordinating care transitions and connecting patients to vital resources, I leverage strong interpersonal communication and problem-solving skills to enhance patient outcomes and ensure compliance with healthcare regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Institute of Living – Adult Day Program
Hartford, CT
11.2018 - Current
- - Conduct monthly audits and prepare daily reports for admissions
- - Coordinate prescriber orders and insurance-related documentation
- - Assist with patient transitions and care level changes
- - Provide translation services and arrange medical transportation
- - Connect patients to local resources and support services
Customer Service Representative / Clinical Admin
Rushford Center Inc.
Middletown, CT
09.2017 - 11.2018
- - Verified insurance and processed admissions and discharges
- - Entered clinical data and supported treatment meetings
- - Administered instant urine screens and scheduled appointments
- - Maintained HIPAA compliance and provided front-line support
Education
Master of Social Work -
University of Saint Joseph
West Hartford, CT05.2025
Bachelor of Arts - Political Science
University of Hartford
West Hartford, CT05.2017
Skills
- Bilingual: English and Spanish
- Patient advocacy
- Documentation proficiency
- Multitasking and organization
- HIPAA compliance
- Active listening
- Verbal and written communication
- Positive attitude
- Documentation and reporting
- Goal setting
- Problem-solving
- Social work
- Interpersonal communication
- Time management
- Attention to detail
- Adaptability
- Healthcare regulations expertise
- Team collaboration and independence
MSW Internship Experience
Advanced Clinical Year:
Connecticut Children’s Hospital – MS6 & Craniofacial Clinic (Sept 2024–April 2025)
- Delivered emotional support and performed psychosocial assessments
- Maintained continuity of care through check-ins and consults
- Assisted with case management based on individual family needs
Foundation Year:
Urban League of Greater Hartford (Sept 2023–May 2024)
Certification
- Master's Level Social Worker
Timeline
Case Manager
Institute of Living – Adult Day Program
11.2018 - Current
Customer Service Representative / Clinical Admin
Rushford Center Inc.
09.2017 - 11.2018
Master of Social Work -
University of Saint Joseph
Bachelor of Arts - Political Science
University of Hartford
Similar Profiles
Catherine RatusznyCatherine Ratuszny
Social Worker at Developmental Disabilities Institute, Adult Day ProgramSocial Worker at Developmental Disabilities Institute, Adult Day Program
Oscar MoyanoOscar Moyano
Caregiver at piedmond adult day programCaregiver at piedmond adult day program
Brandon NguyenBrandon Nguyen
LVN at TINs Adult Day ProgramLVN at TINs Adult Day Program
Veronica Lozada-GuzmanVeronica Lozada-Guzman
Front Desk Receptionist at Collins Road Family DentalFront Desk Receptionist at Collins Road Family Dental
Mirnes BecarevicMirnes Becarevic
Lead Gutter Technician at Tru Team/Collins & CoLead Gutter Technician at Tru Team/Collins & Co