Sharlene Williams-Vu
West Palm Beach,FL
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Patient Account Specialist
Pride Staffing
West Palm Beach, FL
04.2023 - Current
- Maintained detailed records of all patient interactions including phone calls, emails.
- Ensured compliance with federal and state regulations governing healthcare billing practices.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Concierge Assistant Supervisor
Harriet Himmel
Boca Raton, FL
01.2022 - 03.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated daily shift schedules for concierge assistants.
- Delivered exceptional service to Client through active engagement, effective listening and well-developed interpersonal skills.
- Developed, maintained and managed daily schedule for Owner.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
Assistant Store Manager
Cash America
North Palm Beach
09.2019 - 02.2022
- Assisted in assessing, appraising, and disclosing cash loan value for all items presented
- Supervised 4 to 10 team members and developed them to succeed in all areas
- Prepared and delivered performance appraisals, as well as corrective action through documentation.
- Managed a budgeted report to identify inventory projected gains/losses and effective strategies to optimize visual merchandising.
Property Manager
Extra Space Storage
02.2015 - 09.2019
- Handled payment processing using cash, POS, maintaining accounts receivable/payable
- Supported staff and clients with lease preparation and execution
- Monitored annual budget and monthly invoices of the storage units
- Maintained daily relations with 65+ tenants, conducted daily inspections of the building, held monthly meetings with the staff, prepared and implemented the annual budget, and handled reporting and accounting functions, vendor relations, and training of employees.
Education
High School Diploma - General High School Curriculum
Gold Coast Community
Skills
- Customer Service-Focused
- Effective Communication Skills
- Inventory & Quality Control
- Trained & Supervised Staff
- Administrative Support
- Multi-Line Phone Systems
- Budgeting and finance
Timeline
Patient Account Specialist
Pride Staffing
04.2023 - Current
Concierge Assistant Supervisor
Harriet Himmel
01.2022 - 03.2023
Assistant Store Manager
Cash America
09.2019 - 02.2022
Property Manager
Extra Space Storage
02.2015 - 09.2019
High School Diploma - General High School Curriculum
Gold Coast Community
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