Sharlene Simmons
McKinney,TX
Summary
- Expertise in resolving client issues.
- Knowledgeable in Property and Auto Adjusting
- Effective problem solver; prioritize and manage heavy work flow without direct supervision.
- Strong focus on exceptional customer service, quality and meeting organizational objectives.
- Effectively interact with diverse groups and professionals at all levels.
- Work well in a fast pace environment, very organized, and detail oriented.
- Proficient in advanced software applications including MS Office Suite, Lotus Notes, SAP Microsoft Excel; Microsoft Word, Microsoft Windows..
- Excellent organizational, analytical, interpersonal, oral, communication and negotiation skills.
Overview
34
34
years of professional experience
Work History
Desk Adjuster
Catastrophe Response Unit USA, INC Remote
Dallas, TX
06.2023 - Current
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Provided detailed estimates of repair costs for damaged properties.
- Assessed the value of damaged property based on current market conditions.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Maintained accurate records of all investigations into property damage claims.
Commercial Account Manager
Leading Edge Claims Service Remote
Colleyville, TX
05.2022 - 05.2023
- Assisted clients with completing commercial claim requests, facilitated prompt response from carriers and followed up with claim status.
- Responded to incoming emails, company requests and client inquiries, typically within 24 hours to maximize service.
- All commercial property claims included the likes of Apartment complexes, commercial retail property, condominiums, and timeshares.
- Issued payment to commercial property owners utilizing policy language to handle settlement and disclaimers. Also, issued settlement payments with authority level of $300,000.
State Farm Inside Property Adjuster/ Team Lead
Pilot Catastrophe Services Inc. Remote
Irving, TX
04.2020 - 04.2022
- Handled a variety of Homeowners Claims for State Farm
- Worked in WCCS Stewardship a claim ownership environment, handling up to 75 weather claims
- Verified facts, investigate liability, and determine and explain available coverage evaluating and settling claims within coverage and authority levels
Inside Claims Adjuster
Barrett Claims Management
Jacksonville, FL
01.2020 - 04.2020
- Handled a variety insolvent Homeowners claims for Florida Specialty.
- Handled insolvent auto claims for Florida Insurance Guarantee Association
- Verified Facts, Investigated Liability, and determined and explain available coverage.
- Efficient in meeting time requirements of the policy and fair claims handling practice
- Verified Facts, Investigated Liability, and determined and explain available coverage.
- Conducted prompt, thorough, and fair investigations by obtaining relevant facts to determine coverage, origin while settling large loss claims for FIGA.
- Efficient in meeting time requirements of the policy and fair claims handling practices.
State Farm Inside Property Adjuster
Wardlaw Claims Service
Irving, TX
03.2018 - 11.2019
- Handled a variety of Homeowners Claims for State Farm
- Worked in WCCS Stewardship a claim ownership environment, handling up to 75 weather claims
- Verified facts, investigate liability, and determine and explain available coverage Evaluating and settling claims within coverage and authority levels
TWIA Inside Large Loss Claims Rep
Leading Edge Claims
Colleyville, TX
09.2017 - 03.2018
- Handled a variety of Homeowners Policies during Hurricane Harvey for Texas Windstorm Insurance Association.
- Verified Facts, Investigated Liability, and determined and explain available coverage.
- Conducted prompt, thorough, and fair investigations by obtaining relevant facts to determine coverage, origin while settling large loss claims for TWIA.
- Efficient in meeting time requirements of the policy and fair claims handling practices.
State Farm Total Loss Auto
CNC Catastrophe & National Claims
Frederick, MD
04.2016 - 08.2017
- Established proof of loss by studying documentation submitted
- Assembled additional information as required from outside sources such as claimant, witnesses, physician, employer, hospital, and other insurance companies
- Involved investigations of questionable claims
- Resolved claims during litigation up to a specific limit by approving or denying documentation
- Calculated benefits due by initiating payment or composing denial letter
Hairstylist
Glenda's Beauty Salon
Chicago, IL
08.2000 - 08.2015
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Colored, cut and installed extensions according to client reference photos and desired outcome.
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Recommended hair styles to compliment clients' facial features and coloring.
Transportation Coordinator
Chicago Tribune / Fenton News Agency
Chicago, IL
01.1990 - 05.2000
- Recruited and managed drivers to deliver newspapers for the Chicago Tribune.
- Created routes and coordinated product delivery from point warehouse to commercial and residential destinations.
- Collected payments and managed monthly and yearly newspaper subscriptions.
- Substituted for drivers when necessary.
Education
High School Diploma -
Percy L. Julian
Chicago, IL5 1992
Bachelor of Science And/with Education Degree -
Chicago State University
Chicago, IL06-1996
Skills
- Texas All - Lines Adjuster's License
- 27 Non - Resident Adjusters Licenses
- New York Non Resident Adjusters License
- Proficient in Xactimate
- Proficient in ECS and Guidewire
- State Farm Property Certification and Auto Certification
- TWIA Certification
- Allstate Certification
- Fundamentals of Adjusting Training
Timeline
Desk Adjuster
Catastrophe Response Unit USA, INC Remote
06.2023 - Current
Commercial Account Manager
Leading Edge Claims Service Remote
05.2022 - 05.2023
State Farm Inside Property Adjuster/ Team Lead
Pilot Catastrophe Services Inc. Remote
04.2020 - 04.2022
Inside Claims Adjuster
Barrett Claims Management
01.2020 - 04.2020
State Farm Inside Property Adjuster
Wardlaw Claims Service
03.2018 - 11.2019
TWIA Inside Large Loss Claims Rep
Leading Edge Claims
09.2017 - 03.2018
State Farm Total Loss Auto
CNC Catastrophe & National Claims
04.2016 - 08.2017
Hairstylist
Glenda's Beauty Salon
08.2000 - 08.2015
Transportation Coordinator
Chicago Tribune / Fenton News Agency
01.1990 - 05.2000
High School Diploma -
Percy L. Julian
Bachelor of Science And/with Education Degree -
Chicago State University
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