Ciara Hale
Desk Insurance Adjuster
Mobile,AL
Summary
Motivated Inside Property Adjuster with 6 years experience specializing in personal and property loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Property Desk Adjuster
Alacrity Solutions
01.2024 - Current
- Managed high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Assisted in training new adjusters on company procedures, sharing best practices for efficient claims management.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.
Property Catastrophe Desk Adjuster
Cross Country Adjusting
09.2022 - 01.2024
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed effective techniques to mitigate losses.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
Daily Claims Desk Adjuster
Mid America Catastrophe
02.2022 - 09.2022
- Responded to customer inquiries, made appropriate decisions and closed files.
- Investigated origin and cause of claims by contacting appropriate parties.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Worked flexible hours across night, weekend and holiday shifts
- Proved successful working within tight deadlines and a fast-paced environment
Property Catastrophe Desk Adjuster
One Call Claims
09.2021 - 04.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
Property Desk Adjuster
Pilot Catastrophe Services
05.2020 - 04.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Property Catastrophe Desk Adjuster
CNC Catastrophe & National Claims
02.2017 - 01.2019
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Followed up with insured individuals regarding premium and deductibles payments.
Education
Associate of Applied Science -
Bishop State Community College
Mobile, AL 01.2020 - 08.2021
Skills
Microsoft Word
Alabama Adjuster License: Property & Casualty (incl WC & Crop) [Resident State]
Florida Adjuster License: Non-Resident ALL Lines (Self Appointed)
Texas Adjuster License: Non-Resident ALL Lines
Kentucky Adjuster License: Non-Resident ALL Lines
West West Virginia Adjuster License: Non-Resident ALL Lines
Indiana Adjuster License: Non-Resident ALL Lines
Louisiana Adjuster License: Non-Resident ALL Lines
Minnesota Adjuster License: Non-Resident ALL Lines
South Carolina Adjuster License: Non-Resident ALL Lines
Symbility
Guidewire
Xactimate
XactAnalysis
Timeline
Property Desk Adjuster
Alacrity Solutions
01.2024 - Current
Property Catastrophe Desk Adjuster
Cross Country Adjusting
09.2022 - 01.2024
Daily Claims Desk Adjuster
Mid America Catastrophe
02.2022 - 09.2022
Property Catastrophe Desk Adjuster
One Call Claims
09.2021 - 04.2022
Property Desk Adjuster
Pilot Catastrophe Services
05.2020 - 04.2021
Associate of Applied Science -
Bishop State Community College
01.2020 - 08.2021
Property Catastrophe Desk Adjuster
CNC Catastrophe & National Claims
02.2017 - 01.2019
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