Telisha Jackson
Mobile,AL
Summary
Dynamic professional eager to contribute to a forward-thinking company that values qualifications and expertise. Proven track record of exceeding goals and delivering exceptional results, combined with strong communication skills and reliability. Extensive experience in property insurance claims and customer service, adept at managing high-volume caseloads while efficiently resolving complex issues. Recognized for a diligent work ethic, honesty, and the ability to take initiative, consistently surpassing employer expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Gray insurance
Mobile, AL
05.2022 - 04.2026
- Investigate insurance claims utilizing my proven critical thinking skills. Demonstrate analysis/judgment and sound decision-making with focus on attention to detail; Include the interview of the policyholder and other witnesses regarding the damages, investigate the damages, analyze other records, and review the coverages involved. Also do inspections to review all damages, submit claims and work with Xactimate as well. Submitting claims and evaluating claims.
Travel Claims Adjuster
Administrative Strat
05.2017 - 04.2022
- Providing customer service, ensuring compliance with regulations, maintaining accurate claim files, and collaborating with internal and external partners. The role also involves using tools for damage assessment, managing claim expenses, and referring complex cases or potential fraud to specialized units
Customer Service Rep / Tech support
AT&T
01.2012 - 04.2017
- Took Inbound and outbound phone calls to assist customers. Took card payments over the phone, assist customers by answering any inquiries they may have. Help customers pay past due payments; Also, trouble shoot phone issues for the customers.
Sears Tele-Service Call Center
Mobile, AL
06.2010 - 12.2011
- Set up customer’s accounts. Sell products to customers over the phone. Schedule appointments for technicians to service customer’s appliances. Take payments over the phone. Alerted customers to upcoming sales events. Handled all customer issues in a gracious manner in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- The impact I had was selling over 70 items a day.
- Responsibilities
Education
High School Diploma -
Mattie T. Blount High School
Prichard, ALBachelor of Science - Business Management
University of Phoenix
Phoenix, AZSkills
- Property Claims Adjuster
- Insurance Claims Investigations
- Strong Communication Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- Listening Skills
- Team Lead Retail Sales Rep
- Professional Customer Service Skills
- Time Management Skills
- Claims analysis
- Negotiation
- Policy interpretation
- Property damage assessment
- Estimating software proficiency
- Xactimate expertise
- Claims investigation
- Damage assessment
- Property inspection
- Multitasking
- Decision-making skills
- Claims processing
- Coverage assessment
- Claims
Certification
- Adjuster License - Florida 6-20
- Michigan Adjuster License
- Alabama Adjuster License
- Oklahoma License
- New Mexico License
- Xactimate level 1
- Symbility
- State Farm Certifications
Timeline
Property Desk Adjuster
Gray insurance
05.2022 - 04.2026
Travel Claims Adjuster
Administrative Strat
05.2017 - 04.2022
Customer Service Rep / Tech support
AT&T
01.2012 - 04.2017
Sears Tele-Service Call Center
06.2010 - 12.2011
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Mattie T. Blount High School