Brian Warden
Robertsdale,AL
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
American Family Insurance
01.2019 - Current
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
Remote Commercial Reviewer
Worley Catastrophe Services
01.2018 - 01.2019
- Worked CAT/Daily commercial claims from home file reviewer
- Collaboration rights for all carriers assigned
- Reviewed all property claims per carrier for corrections claim completion
- Full property assessments
- Large Loss Adjusting
- Total Loss Adjusting
- Xactimate Expert
- XactContents Expert.
- Increased review accuracy by implementing a comprehensive training program for new reviewers.
- Streamlined the review process through the development of standardized templates and guidelines.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Improved client satisfaction rates with thorough, well-structured reviews that addressed all key points.
Independent Adjuster
Pilot Catastrophe Services
01.2017 - 01.2018
- Worked CAT claims for Allstate fire property
- Provided sympathetic customer service at a stressful time
- Adjusted personal property, properties, and casualties
- Top performer in terms productivity and accuracy
- Everyday claims adjusting to fullest policy will allow
- 60WPM.
- Achieved efficient claims processing by conducting thorough investigations and accurate documentation of property damage.
- Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
- Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
- Reduced claim costs by negotiating fair settlements with policyholders and third-party contractors.
Remote File Reviewer
A. Renfroe
01.2017 - 01.2018
- Worked CAT claims from home
- Provided sympathetic customer service at a stressful time
- Reviewed all property claims per team for corrections before sent to carrier AAA Insurance and Citizens Insurance
- File Reviewer
- Full property assessments
- Large Loss Adjusting
- Total Loss Adjusting
- Xactimate Expert
- XactContents Expert.
- Increased review accuracy by implementing a comprehensive training program for new reviewers.
- Streamlined the review process through the development of standardized templates and guidelines.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
Independent Adjuster
E.A. Renfroe
01.2016 - 01.2017
- Worked CAT claims for State Farm fire property
- Provided sympathetic customer service at a stressful time
- Adjusted personal property, properties, and casualties outside estimating
- Full property assessments
- Large Loss Adjusting
- Total Loss Adjusting
- Scheduling and Inspecting with no supervision.
Independent Adjuster
Pilot Catastrophe Services
01.2014 - 01.2016
- Worked CAT claims for Allstate fire property
- Provided sympathetic customer service at a stressful time
- Adjusted personal property, properties, and casualties
- Top performer in terms productivity and accuracy
- Everyday claims adjusting to fullest policy will allow
- 60WPM.
Independent Adjuster
E.A. Renfroe
01.2011 - 01.2013
- Worked Wildfire Catastrophe Large Loss Contents Estimator
- Provided sympathetic customer service at a stressful time
- Adjusted personal property to the fullest entirety
- Total loss adjusting
- Additional Living Expense Expert
- Contents Handling Expert
- XactContents Trainer.
Independent Adjuster
E.A. Renfroe
01.2011 - 01.2013
- Worked zone claims for state farm in the pacific northwest zone (fire, thief, suicide, freeze, all parts of the policy)
- Provided sympathetic customer service at a stressful time
- Adjusted personal property, properties, and casualties
- Proficient in all parts of the standard fire insurance policy
- Top performer in terms productivity and accuracy
- Participated in elite team that determined final adjustments for all claims.
- Achieved efficient claims processing by conducting thorough investigations and accurate documentation of property damage.
- Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
- Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
- Reduced claim costs by negotiating fair settlements with policyholders and third-party contractors.
- Improved workflow efficiency by maintaining organized records of all claim-related documents, photos, and correspondence.
Claims Representative
Worley Catastrophe Services
01.2010 - 01.2011
- Evaluated loss-of-income claims for business and individuals resulting from the BP gulf disaster
- Reviewed previous income and taxes compared to current income to calculate reimbursement amount
- Processed applications to redeem lost income
- Communicated with claimants, businesses, agencies face-to-face and via phone and email
- Maintained standards of professionalism and efficiency while providing empathetic support to people after a life-changing event
- Promoted to English Interpreter position due to high productivity and accuracy.
Inside Specialist
MSB
01.2009 - 01.2010
- Called policyholder's to update policy information
- Applied detailed knowledge of home construction materials and upgrade options
- Recorded policyholder details quickly, typing up to 60 WPM.
Independent Adjuster
Worley Catastrophe Services
01.2008 - 01.2009
- Worked claims resulting from Hurricane Ike for State Farm
- Provided sympathetic customer service at a stressful time
- Adjusted personal property, properties, and casualties
- Top performer in terms productivity and accuracy
- Participated in elite team that determined final adjustments for all claims.
Lead Hand
Triple B Construction
01.2007 - 01.2008
- Completed framing and trimming in newly constructed homes and commercial buildings
- Read and interpreted blueprints to fulfill requirements
- Advanced to leadership role as lead hand.
Skills
- Independent Adjuster License in multiple states
- State Farm Insurance certified
- Allstate Insurance certified
- AAA Insurance certified
- Citizens Insurance certified
- Amfam Insurance certified
- NFIP certified
- Proficient in all office software
- Extensive customer service experience
- 60WPM
- 10Key
- Trainer
- Team Leader
- Xactcontents Expert
- Xactimate Proficient
- File Reviewer
- Proficient Multitasker in high stress environment
- Larger Loss Adjuster
- Condo Adjuster
- Commercial Adjuster
- High school honor society
- Who's Who across American Students
- Published Artist
- Business Owner
- Insurance Regulations Knowledge
- Property Damage Assessment
- Claims Analysis
- Policy Interpretation
- Report Preparation
- Decision Making
- Negotiation Abilities
- Time Management
- Fraud Detection
- Stress Management
- Xactimate Expertise
- Continuous Learning
- Organizational Skills
- Estimating Software Proficiency
- Conflict Resolution
- Data Entry Accuracy
- Critical Thinking
Certification
693267, 03/31/25
- CIE - Certified Insurance Examiner
- Area of certification Training - Timeframe
- CIFI - Certified Insurance Fraud Investigator
- Licensed Job Title - Timeframe
- AIE - Accredited Insurance Examiner
- CIFR - Certified Insurance Fraud Representative
Job Reference Phone Numbers
(903)283-0462, (888)887-8070, (205)982-6230, (800)345-2287, (903)245-6121
Timeline
Property Desk Adjuster
American Family Insurance
01.2019 - Current
Remote Commercial Reviewer
Worley Catastrophe Services
01.2018 - 01.2019
Independent Adjuster
Pilot Catastrophe Services
01.2017 - 01.2018
Remote File Reviewer
A. Renfroe
01.2017 - 01.2018
Independent Adjuster
E.A. Renfroe
01.2016 - 01.2017
Independent Adjuster
Pilot Catastrophe Services
01.2014 - 01.2016
Independent Adjuster
E.A. Renfroe
01.2011 - 01.2013
Independent Adjuster
E.A. Renfroe
01.2011 - 01.2013
Claims Representative
Worley Catastrophe Services
01.2010 - 01.2011
Inside Specialist
MSB
01.2009 - 01.2010
Independent Adjuster
Worley Catastrophe Services
01.2008 - 01.2009
Lead Hand
Triple B Construction
01.2007 - 01.2008