Hi, I’m
Robin Roecker
Huntsville,AL
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments holding most state licenses, including New York.
Overview
15
years of professional experience
Work History
Citizen's Insurance
Property Loss Specialist-Remote Desk Adjuster
08.2024 - 11.2025
Job overview
- Assisted in processing claims to ensure compliance with company policies.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Bees360
Estimator
06.2023 - Current
Job overview
- Assessed damage to property and wrote damage estimates based on photos provided by drone inspection's
Veteran Claims Services
Remote Claim Adjuster
04.2023 - 05.2023
Job overview
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Prepared summaries of damage, payments, and policy coverage.
Property Loss Specialist
Commerical and Farm/ Ranch Remote Adjuster
12.2022 - 04.2023
Job overview
- Worked commercial business owners and farm/ ranch claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Handled supplemental requests working with contractors , attorneys and insured's.
Property Loss Specialist
Remote Desk Adjuster
05.2022 - 12.2022
Job overview
- Investigated origin and cause of claims by contacting appropriate parties.
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Used prescribed guidelines or policies in analyzing situations.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Responded to customer inquiries, made appropriate decisions and closed files.
Property Loss Specialist
Remote Desk Adjuster
03.2021 - 07.2021
Job overview
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Alacrity
Remote Desk Adjuster
03.2020 - 06.2020
Job overview
- Covid 19 Claims-Excess and Surplus
- Commercial Business interruption claims
- Recorded statements, policy review, coverage and denial letters
Southwest Adjusters
Trainer and Mentor
05.2019 - 07.2019
Job overview
- NCJUA
- Mentored new adjusters in field and performed file reviews.
Pilot
Property Desk Adjuster
03.2018 - 08.2018
Job overview
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
FKS
Remote Desk Adjuster
09.2017 - 12.2017
Job overview
- Worked claims remotely for both Hurricane Harvey and Hurricane Irma
Pilot
Property Desk Adjuster
Job overview
- Delivered exceptional, to clients by communicating information and actively listening to concerns
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Crawford And Company
Property Field Adjuster
10.2015 - 01.2016
Job overview
- Documented and communicated claim activity to clients
- Assessed damage to properties
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Jarod Roecker
Adjuster Assistant
04.2013 - 08.2015
Job overview
- Answered office phone and emails to schedule appointments, answer questions and document information
- Assisted with creating reports and estimates.
Crosby And Company
Roofing Salesperson
04.2012 - 08.2012
Job overview
- Visited over 20 doors on daily basis to sell roofing products
- Built and maintained relationships with peers and upper management to drive team success.
Pilot
Claims Adjuster Processor
03.2011 - 12.2011
Job overview
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Assisted adjuster's with organization and deadlines.
Education
Tarrant County College DistrictFort Worth, TX
Some College (No Degree) from Business Management
Skills
- Settlement Negotiations-settled claims
- Property Damage Assessment
- File and Record Management
- Claims Evaluation
- Complex Problem Solving
- Decision Making
- Payment Processing
- Computer Skills-Xactimate, Symbility, and multiple CMS platforms
- Property Claims
- Coverage Assessment
- Report Writing
- Active listening
- Hail and wind damage specialist
- Insurance policy coverage knowledge
- Interior water damage background
- New York Claims Adjuster License
Timeline
Property Loss Specialist-Remote Desk Adjuster
Citizen's Insurance
08.2024 - 11.2025
Estimator
Bees360
06.2023 - Current
Remote Claim Adjuster
Veteran Claims Services
04.2023 - 05.2023
Commerical and Farm/ Ranch Remote Adjuster
Property Loss Specialist
12.2022 - 04.2023
Remote Desk Adjuster
Property Loss Specialist
05.2022 - 12.2022
Remote Desk Adjuster
Property Loss Specialist
03.2021 - 07.2021
Remote Desk Adjuster
Alacrity
03.2020 - 06.2020
Trainer and Mentor
Southwest Adjusters
05.2019 - 07.2019
Property Desk Adjuster
Pilot
03.2018 - 08.2018
Remote Desk Adjuster
FKS
09.2017 - 12.2017
Property Field Adjuster
Crawford And Company
10.2015 - 01.2016
Adjuster Assistant
Jarod Roecker
04.2013 - 08.2015
Roofing Salesperson
Crosby And Company
04.2012 - 08.2012
Claims Adjuster Processor
Pilot
03.2011 - 12.2011
Property Desk Adjuster
Pilot
Tarrant County College District
Some College (No Degree) from Business Management