Robin Roecker
Claim Adjuster
Huntsville,AL
Summary
ROECKER SUMMARY Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments holding most state licenses, including New York.
Overview
12
12
years of professional experience
Work History
Commerical and Farm/ Ranch Remote Adjuster
American Family Insurance
12.2022 - 04.2023
- Worked commercial business owners and farm/ ranch claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Handled supplemental requests working with contractors , attorneys and insured's.
Remote Desk Adjuster
Western National Insurance
05.2022 - 12.2022
- Investigated origin and cause of claims by contacting appropriate parties.
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Used prescribed guidelines or policies in analyzing situations.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Responded to customer inquiries, made appropriate decisions and closed files.
Remote Desk Adjuster
Main Street America
03.2021 - 07.2021
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Remote Desk Adjuster
Nationwide Insurance Company
03.2020 - 06.2020
- Covid 19 Claims-Excess and Surplus
- Commercial Business interruption claims
- Recorded statements, policy review, coverage and denial letters
Trainer and Mentor
05.2019 - 07.2019
- NCJUA
- Mentored new adjusters in field and performed file reviews.
Property Desk Adjuster
Liberty Mutual Group
03.2018 - 08.2018
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Remote Desk Adjuster
UPC Insurance
09.2017 - 12.2017
- Worked claims remotely for both Hurricane Harvey and Hurricane Irma
Property Desk Adjuster
State Farm Insurance Inc
- Delivered exceptional, to clients by communicating information and actively listening to concerns
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Property Field Adjuster
MAPFRE Insurance
10.2015 - 01.2016
- Documented and communicated claim activity to clients
- Assessed damage to properties
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Adjuster Assistant
Jarod Roecker
04.2013 - 08.2015
- Answered office phone and emails to schedule appointments, answer questions and document information
- Assisted with creating reports and estimates.
Roofing Salesperson
Hurricane Sandy, Crosby And Company
04.2012 - 08.2012
- Visited over 20 doors on daily basis to sell roofing products
- Built and maintained relationships with peers and upper management to drive team success.
Claims Adjuster Processor
Allstate Insurance Co
03.2011 - 12.2011
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Assisted adjuster's with organization and deadlines.
Education
Some College (No Degree) - Business Management
Tarrant County College District
Fort Worth, TXSkills
- Settlement Negotiations-settled claims
- Property Damage Assessment
- File and Record Management
- Claims Evaluation
- Complex Problem Solving
- Decision Making
- Payment Processing
- Computer Skills-Xactimate, Symbility, and multiple CMS platforms
- Property Claims
- Coverage Assessment
- Report Writing
- Active listening
- Hail and wind damage specialist
- Insurance policy coverage knowledge
- Interior water damage background
- New York Claims Adjuster License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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Unknown
Timeline
Commerical and Farm/ Ranch Remote Adjuster
American Family Insurance
12.2022 - 04.2023
Remote Desk Adjuster
Western National Insurance
05.2022 - 12.2022
Remote Desk Adjuster
Main Street America
03.2021 - 07.2021
Remote Desk Adjuster
Nationwide Insurance Company
03.2020 - 06.2020
Trainer and Mentor
05.2019 - 07.2019
Property Desk Adjuster
Liberty Mutual Group
03.2018 - 08.2018
Remote Desk Adjuster
UPC Insurance
09.2017 - 12.2017
Property Field Adjuster
MAPFRE Insurance
10.2015 - 01.2016
Adjuster Assistant
Jarod Roecker
04.2013 - 08.2015
Roofing Salesperson
Hurricane Sandy, Crosby And Company
04.2012 - 08.2012
Claims Adjuster Processor
Allstate Insurance Co
03.2011 - 12.2011
Property Desk Adjuster
State Farm Insurance Inc
Some College (No Degree) - Business Management
Tarrant County College District