Sharlin Ramos Soto
The Bronx
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Wendy’s
Wendys Restaurant
New York
01.2020 - Current
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Monitored temperatures of prepared food and cold-storage areas.
- Inspected dining area prior to opening for any maintenance issues requiring attention.
- Prepared workstations with ingredients and tools to increase efficiency.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed and trained cashiers on proper cash handling procedures.
- Processed payments promptly for customers to exceed productivity standards.
- Oversaw daily workloads and workflow for smooth operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented strategic team objectives aligned with company goals, increasing productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Developed and executed training programs to enhance team skills and knowledge, leading to an increase in efficiency.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supported HR staff with recruiting and retaining high-performing talent.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
Education
High School Diploma -
Fashion Industries
New York, New York06-2017
Skills
- Equipment maintenance
- Food safety
- Troubleshooting
- Inventory management
- Customer service
- Employee training
- Project management
- Excellent communication
Timeline
Wendy’s
Wendys Restaurant
01.2020 - Current
High School Diploma -
Fashion Industries