SHARLISA LYONS
Indianapolis,IN
Summary
Workforce development leader with extensive experience in program coordination, staff supervision, and community service delivery. Focus on driving member outcomes and enhancing program efficiency through data-informed decision-making. Recognized for effective communication and a compassionate, member-centered approach.
Overview
17
17
years of professional experience
Work History
Workforce Development Interim Director
Edna Martin Christian Center
Indianapolis, Indiana
01.2026 - Current
- Lead workforce development planning and service delivery, ensuring alignment with organizational goals and grant requirements.
- Provide strategic and operational leadership for Workforce Development programs serving youth and adult participants.
- Oversee performance outcomes for enrollment, training completion, credential attainment, employment placement, and retention, driving continuous improvement.
- Supervise multidisciplinary staff responsible for employment, education, training, and financial wellness services.
- Direct departmental operations and compliance, ensuring effective performance management and program implementation during leadership transition.
- Manage program budgets and funding allocations, optimizing participant incentives and workforce training investments for maximum impact.
- Develop grant narratives, program models, performance projections, and funding proposals.
- Represent Workforce Development in executive leadership discussions, community partnerships, and stakeholder meetings.
Workforce Development Assistant Director
Edna Martin Christian Center
Indianapolis, IN
01.2025 - 12.2025
- Provide leadership and supervision to Workforce Development Specialists and support staff.
- Oversee onboarding, training, data management, and program quality to ensure strong service delivery and successful member outcomes.
- Supervise and coach departmental staff, maintaining alignment with organizational and program goals.
- Oversee onboarding, training, and ongoing professional development for new and existing staff.
- Analyze data across multiple platforms, conduct quarterly audits, and prepare leadership reports to monitor program performance.
Workforce Development Coordinator
Edna Martin Christian Center
Indianapolis, IN
04.2023 - 12.2024
- Supported Workforce Development Specialists through onboarding, data tracking, facilitation, and departmental coordination.
- Evaluated and compiled data to complete quarterly audits and staff one-on-ones.
- Coordinated professional development events, member celebrations, and skill-building workshops.
- Facilitated learning through workshops, coaching sessions, and individualized support.
Developmental Skills Trainer / Family Success Coach
Edna Martin Christian Center
Indianapolis, IN
03.2021 - 03.2023
- Managed a caseload of 25+ families and coordinated community partnerships to support employment, education, and essential needs.
- Organized bi-monthly hiring events to connect participants with employment, training, and education opportunities.
- Delivered occupational skills training with a 75% participant completion rate.
- Maintained and reported case notes, goals, and outcomes for over 25 members quarterly.
General Manager
Eye Glass World
Indianapolis, IN
07.2012 - 03.2016
- Led daily operations, managed staff, and oversaw budgeting, sales performance, inventory, and customer service for a high-volume retail location.
- Supervised sales teams and ensured exceptional customer experience and quality service.
- Increased store revenue and achieved 'Million Dollar Club' status.
- Provided staff coaching, team building, and ongoing professional development.
Optician
Eye Glass World
Indianapolis, IN
06.2009 - 06.2012
- Guided customers in selecting eyewear, conducted precise measurements, ensured accuracy of optical prescriptions.
- Tailored recommendations for lenses, coatings, and frames based on individual customer needs.
- Facilitated client education on contact lens insertion, removal, and care procedures.
- Achieved Elite Sales Associate status, generating over $250,000 in product sales.
Education
GED -
Lawrence North
Indianapolis, IN05-2008
Skills
- Leadership & Team Development
- Program Coordination
- Data Evaluation & Reporting
- Training & Facilitation
- Critical Thinking & Problem Solving
- Time and Project Management
- Active Listening & Communication
- Detail-Oriented Documentation
- Budget management
- Coaching and mentoring
- Effective communication
Timeline
Workforce Development Interim Director
Edna Martin Christian Center
01.2026 - Current
Workforce Development Assistant Director
Edna Martin Christian Center
01.2025 - 12.2025
Workforce Development Coordinator
Edna Martin Christian Center
04.2023 - 12.2024
Developmental Skills Trainer / Family Success Coach
Edna Martin Christian Center
03.2021 - 03.2023
General Manager
Eye Glass World
07.2012 - 03.2016
Optician
Eye Glass World
06.2009 - 06.2012
GED -
Lawrence North