Sharma Ismita
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Junior Business Supervisor
Woolworths
05.2021 - Current
- Reduced operational costs with efficient budgeting, expense tracking, and financial oversight.
- Cultivated a positive work environment, fostering strong employee morale and high retention rates.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Enhanced team productivity by streamlining processes and implementing effective workflow systems.
- Optimized resource allocation for improved project management and timely completion of tasks.
Customer Service
Woolworth
02.2012 - 05.2021
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Implemented process improvements that led to reduced hold times and higher first-call resolution rates.
Education
Masters in Finance - Accounting And Finance
University of Cumberlands
2026
Diploma - Accounting
Ultimo College
02.2019
Bachelor of Accounting - Accounting
Holmes Institute
Golden, CO07.2016
Skills
- Organizational Skills
- Quality Assurance
- Team Leadership
- Time Management
- Critical Thinking
- Financial Analysis
- Process Improvement
- Budgeting and Forecasting
- Inventory Control
- Resource Allocation
- Conflict Resolution
- Customer Relationship Management
interests
hiking, reading, computer skills, travelling
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Junior Business Supervisor
Woolworths
05.2021 - Current
Customer Service
Woolworth
02.2012 - 05.2021
Masters in Finance - Accounting And Finance
University of Cumberlands
Diploma - Accounting
Ultimo College
Bachelor of Accounting - Accounting
Holmes Institute
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