Sharma Ismita
Colorado City,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Junior Business Supervisor
Woolworths
05.2021 - Current
- Reduced operational costs with efficient budgeting, expense tracking, and financial oversight.
- Cultivated a positive work environment, fostering strong employee morale and high retention rates.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Enhanced team productivity by streamlining processes and implementing effective workflow systems.
- Optimized resource allocation for improved project management and timely completion of tasks.
Finance Intern
Amazon,
01.2023 - 12.2023
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
- Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
- Analyzed financial statements to identify trends and provide valuable insights for decision-making.
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Implemented system for tracking payments on projects and contracts.
- Supported finance team in negotiating terms with vendors, achieving cost savings.
- Analyzed financial data to identify trends, aiding in forecasting process.
- Enhanced stakeholder understanding with detailed variance analysis reports.
- Assisted in preparing business plans and investment strategies.
- Monitored current economic trends and adjusted financial strategies accordingly.
Finance Intern
Richmond American Homes
03.2022 - 07.2022
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Analyzed financial data to identify trends, aiding in forecasting process.
Customer Service
Woolworth
02.2017 - 05.2021
- Enhanced customer experiences by providing timely and accurate
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Implemented process improvements that led to reduced hold times and higher first-call resolution rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Assisted and motivated associates to deliver excellent customer service daily.
Education
Masters in Finance - Accounting And Finance
University of Cumberland
Williamsburg, Kentucky2025
Diploma - Accounting
Ultimo College
Australia02.2019
Bachelor of Accounting - Accounting
Holmes Institute
Australia07.2016
Skills
- Organizational Skills
- Quality Assurance
- Team Leadership
- Time Management
- Critical Thinking
- Financial Analysis
- Process Improvement
- Budgeting and Forecasting
- Inventory Control
- Resource Allocation
- Conflict Resolution
- Customer Relationship Management
- Data Analysis
- Delegation Skills
- Staff Training and Development
References
Available upon Request
Timeline
Finance Intern
Amazon,
01.2023 - 12.2023
Finance Intern
Richmond American Homes
03.2022 - 07.2022
Junior Business Supervisor
Woolworths
05.2021 - Current
Customer Service
Woolworth
02.2017 - 05.2021
Masters in Finance - Accounting And Finance
University of Cumberland
Diploma - Accounting
Ultimo College
Bachelor of Accounting - Accounting
Holmes Institute
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