sharmaine ford

• Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
• Maintained safe driving habits to protect property and general public on roadways.
• Assisted passengers in loading wheelchairs or other mobility aids.

• Performed pre-trip inspection and mechanical checks before scheduled run.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Operated bus professionally and interacted with passengers to foster pleasant rides.
• Provided route, schedule and fare information to passengers.

• Obeyed all DOT rules and regulations in addition to local laws and stipulations
• Provided information to passengers, including route, schedule and fare information
• Performed all duties with personable communication and professionalism including bus operation and passenger interaction
• Assisted disabled passengers in boarding and exiting bus

• Performed pre-trip inspection and mechanical checks before scheduled run.
• Followed schedules and routes to maintain timely arrivals and departures.
• Provided safe and reliable school bus transportation service on fixed routes.
• Transported students and teachers on school activity trips while exercising responsible leadership.

• Completed appropriate inspection paperwork and reported results to supervisors.
• Maintained safe driving habits to protect property and general public on roadways.
• Utilized lifts and ramps to help handicapped passengers board shuttles.

Verified that information in the computer system was up-to-date and accurate.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Greeted visitors to provide information and direct to appropriate personnel.
• Completed basic bookkeeping and document filing.
• Explained policies and procedures to visitors.

• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Trained new team members in cash register operation, stock procedures and customer services.
• Operated cash register or POS system to receive payment by cash, check and credit card.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer questions and provided store information.
• Trained new team members in cash register operation, stock procedures and customer services.

• Scheduled appointments and maintained and updated appointment calendars.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Maintained client accounts by obtaining, recording and updating personal and financial information.