SHARMAINE PALMER
Lawton,Oklahoma
Summary
Detail-oriented and client-focused professional with experience as a Family Services Specialist, seeking to transition into a Client Service Associate role in banking. Proven ability to analyze financial information, ensure regulatory compliance, and deliver exceptional customer service. Strong communication, problem-solving, and organizational skills with a track record of improving client satisfaction and streamlining processes.
Overview
5
5
years of professional experience
Work History
Family Services Specialist II
Oklahoma Department of Human Services
Lawton, Oklahoma
03.2022 - 10.2023
- Process 95% of all SNAP, Medicaid and Child Care applications within federal and state regulatory timelines.
- Resolve client concerns and discrepancies efficiently, maintaining professionalism in a high-volume, fast-paced environment.
- Verify income and authorize benefits according to policy and procedures, achieving a 98% accuracy rate in eligibility determination.
- Compile and analyze eligibility data to ensure adherence to agency policies.
- Perform accurate data entry, maintaining high levels of organization for future use.
- Expertly managed family cases, achieving a 95% satisfaction rate.
- Educate clients on available community resources, enhancing service access for families.
Administrative Technician III
Oklahoma Department of Human Services
Lawton, Oklahoma
07.2018 - 03.2022
- Executed data entry to ensure organized, accurate, and accessible data management.
- Facilitated communication between agency departments to enhance collaboration and efficiency.
- Assisted clients with application completion and paperwork, ensuring accuracy and timely submission.
- Managed incoming and outgoing mail to increase productivity and minimize errors.
- Performed various related duties as assigned to support departmental functions.
- Executed data entry tasks with 99% accuracy and speed.
Education
Associate of Applied Science - Small Business And Entrepreneurship
Borough of Manhattan Community College
New York, NY01-2016
Skills
- Critical thinking
- Organizational skills
- Regulatory compliance & confidentiality
- Interpersonal skills
- Customer service
- Written & verbal communication
- Analytical skills
- Problem-solving
- Client relationship management
Timeline
Family Services Specialist II
Oklahoma Department of Human Services
03.2022 - 10.2023
Administrative Technician III
Oklahoma Department of Human Services
07.2018 - 03.2022
Associate of Applied Science - Small Business And Entrepreneurship
Borough of Manhattan Community College