SHARMAINE SANDERS

In addition to implementing my wealth of knowledge in Bankruptcy account handling, I mitigate risks on newly filed bankruptcies by obtaining written authorization from the debtor's attorney/trustee, prior to the meeting of creditors to secure our collateral from account holders who desire to surrender their interest.

I showcase my analytical skills by thoroughly reviewing police reports,
photographs, and other documentation to fully comprehend accidents. Demonstrated strong customer service skills by diligently following up and addressing unresolved issues. I effectively managed my workload and priorities,ensuring timely claims processing to meet crucial deadlines. When responding to customer inquiries, I provided clear and comprehensive explanations of insurance policies and claims procedures. Furthermore, I generated, posted, and organized information in claim files.

I excelled in providing comprehensive administrative support and enhancing efficiency across various tasks while orchestrating well-organized meetings through space arrangement, documenting discussions, and circulating meeting notes. Generated reports, drafted letters, and created impactful presentations.
Calendar management, oversaw appointments and company vehicles. Managed phone and email communication, handled mail and packages, and maintained supply levels.

Managed a high volume of daily inbound and outbound calls to effectively address customer concerns. Commitment to quality assurance resulted in achieving top-notch evaluations aligned with call-script expectations. Evaluated each customer's situation,
drafted optimal solutions, provided assistance, and advised on payment options, set up payment plans to rectify defaults. Employed effective questioning techniques, I clarified reasons for delinquency and navigated challenging interactions with a balanced approach. Utilized skip tracing resources, upheld privacy standards, and
meticulously updated customer accounts. Consistently met and surpassed monthly goals while also mentoring new team members across various departments.

I have a strong background in quality assurance, overseeing 600 monthly calls across 60 agents to ensure strict adherence to departmental policies and company brand standards. I actively contributed by providing coaching insights to the Senior Leadership Team, fostering operational efficiency across departments for enhanced transparency to customers. Demonstrated a consistent track record, I met and exceeded performance expectations, undergirding my dedication to maintaining high standards.

I effectively served as a liaison between the department and bankruptcy attorneys, overseeing accurate proofreading of bankruptcy documents. My commitment to timely communication was evident in my prompt responses to calls and email inquiries within
a 24-hour window. I skillfully managed crucial deadlines, preventing delinquencies, and maintained proactive follow-up with bankruptcy attorneys. My ability to foster enduring relationships extended to various stakeholders, including local counsel, trustees, and bankruptcy court staff. I consistently adhered to deadlines, adeptly filing,amending, and withdrawing Proofs of Claims as required.

Managed a high volume of daily inbound and outbound calls to effectively address customer concerns. Commitment to quality assurance resulted in achieving top-notch evaluations aligned with call-script expectations. Evaluated each customer's situation,
drafted optimal solutions, provided assistance, and advised on payment options, set up payment plans to rectify defaults. Employed effective questioning techniques, I clarified reasons for delinquency and navigated challenging interactions with a balanced approach. Utilized skip tracing resources, upheld privacy standards, and meticulously updated customer accounts. Consistently met and surpassed monthly goals while also mentoring new team members across various departments.