Sharmaine Smith
North Las Vegas,NV
Summary
Dedicated Customer Service professional with 3+ years knowledge of service delivery and proven multitasking abilities. And 4+ years of medical experience as a certified nurse assistant.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Anthem Healthcare
07.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Nurse Assistant
Encompass Rehabilitation Hospital
01.2018 - 06.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma - General Studies
Rock Island High School
Rock Island, IL06.2014
Skills
- Computer Proficiency
- Patient
- Compassionate
- Positive attitude
Timeline
Customer Service Representative
Anthem Healthcare
07.2021 - 06.2023
Certified Nurse Assistant
Encompass Rehabilitation Hospital
01.2018 - 06.2021
High School Diploma - General Studies
Rock Island High School
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