Sharman Hollenbeck
Moyie Springs
Overview
21
21
years of professional experience
Work History
Cake Decorator
Super 1 Foods
Bonners Ferry, ID
11.2023 - Current
- Designed and decorated custom cakes for various occasions, ensuring visual appeal and customer satisfaction.
- Collaborated with team members to maintain high standards of cleanliness and organization in decorating area.
- Operated specialized cake decorating tools including airbrush, piping bags, and fondant tools effectively.
- Assisted in developing new cake designs based on seasonal themes and customer preferences.
- Implemented quality control measures to ensure consistency in taste and appearance of decorated cakes.
Front Office Lead
Kaniksu Health Services
Bonners Ferry, ID
05.2005 - 11.2019
- Oversaw daily front office operations, ensuring efficient patient flow and high-quality service.
- Trained and mentored staff on best practices for patient scheduling and customer service excellence.
- Implemented process improvements to enhance administrative efficiency and reduce appointment wait times.
- Coordinated communication between departments to streamline patient care and improve overall experience.
- Developed training materials for new hires, enhancing onboarding process effectiveness and consistency.
- Managed patient inquiries, resolving issues swiftly to maintain satisfaction and loyalty.
- Utilized electronic health record systems for accurate documentation and data management compliance.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement among staff.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
Education
Certified Medical Transcriptionist -
Laird's School of Medical Transcription
Newark, NJ12-2000
Timeline
Cake Decorator
Super 1 Foods
11.2023 - Current
Front Office Lead
Kaniksu Health Services
05.2005 - 11.2019
Certified Medical Transcriptionist -
Laird's School of Medical Transcription