Sharmaya Williams
Jacksonville
Summary
Motivated professional with expertise in developing innovative solutions and applying objective decision-making. Demonstrates strong customer service skills, critical thinking, and problem-solving abilities. Proven leadership capabilities and resilience in building effective team relationships. Highly organized with a commitment to achieving results and driving team success.
Overview
12
12
years of professional experience
Work History
Loan Specialist
Bank of America
Jacksonville
08.2022 - 08.2025
- Managed loan process from initial engagement to compliance, ensuring accuracy and timeliness.
- Analyzed loan applications for completeness and adherence to guidelines.
- Verified applicant documents for accuracy and completeness.
- Guided clients through documentation requirements and loan procedures.
- Collaborated with underwriters to promptly resolve application discrepancies.
- Managed inbound and outbound calls for loan requests, enhancing client engagement.
- Provided timely updates and resolved client inquiries, improving customer satisfaction.
- Addressed and resolved customer complaints, fostering positive client relationships.
Automated Logistical Specialist
USARMY
El Paso
09.2013 - 05.2021
- Managed materials management, logistics, and supply operations, assisting soldiers in maintaining efficient processes.
- Checked incoming shipments to verify quantities against purchase orders.
- Distributed materials and supplies to customers based on requisitions.
- Created maintenance work orders, reported equipment readiness, and coordinated dispatch schedules with stakeholders and supervisors.
- Provided technical support to staff regarding proper use of automated logistics systems.
- Researched sources for hard-to-find items to meet customer requirements.
- Scheduled appointments and coordinated shipments for customers returning recoverable items.
- Verified inventory accuracy by comparing physical counts with recorded data.
- Investigated inventory discrepancies and adjusted records to ensure accuracy.
- Determined appropriate storage methods based on turnover and environmental factors.
- Compiled and reviewed data from contracts, purchase orders, and requisitions to assess supply needs.
Education
high school diploma or equivalent -
Orange Park Highschool
Orange Park, Florida06-2012
Some College (No Degree) -
State College At Jacksonville
Jacksonville, Florida06-2026
Skills
- Loan processing
- Financial analysis
- Risk assessment
- Record keeping
- Data entry
- Microsoft Office proficiency
- Attention to detail
- Time management
- Organizational skills
- Critical thinking and problem solving
- Multidisciplinary collaboration
- Team collaboration
- Customer service excellence
- Conflict resolution
Timeline
Loan Specialist
Bank of America
08.2022 - 08.2025
Automated Logistical Specialist
USARMY
09.2013 - 05.2021
high school diploma or equivalent -
Orange Park Highschool
Some College (No Degree) -
State College At Jacksonville