Sharmaye Becraft
Trenton
Summary
Results-driven Admissions Coordinator with a proven track record in relationship building and effective communication. Skilled in coordinating projects and resolving conflicts to ensure seamless operations within healthcare environments. Aiming to leverage expertise to enhance patient care and team collaboration. Dedicated professional with strong customer service skills. Experienced in project management and conflict resolution. Committed to enhancing patient experiences and building effective communication within healthcare settings.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Optalis Healthcare & Rehab
Allen Park
07.2025 - Current
- Coordinate communications with hospitals and liaisons to receive patients from hospitals that need physical therapy.
- Communicate with fellow management and other staff to make sure the building is running smoothly.
- Promoted building services through community outreach events.
Concierge Manager
Optalis Healthcare & Rehab
Allen Park
03.2025 - 07.2025
- Coordinated guest requests and preferences to enhance overall guest experience.
- Spoke with residents and their families to take in any customer service concerns and resolved them
- Collaborated with healthcare staff to address resident needs promptly and efficiently.
Receptionist
Optalis Healthcare & Rehab
Allen Park
04.2024 - 03.2025
- Welcomed and assisted patients upon arrival, ensuring a positive first impression of the healthcare facility.
- Collaborated with team members to streamline office operations and improve workflow.
- Transferred calls to relevant personnel, ensuring timely and effective communication within the office.
Cashier/Sales Associate
Discount Drinks
Wyandotte
04.2022 - 04.2024
- Managed cash register operations, ensuring accuracy in cash handling.
- Processed customer transactions promptly in fast-paced beverage retail environment.
- Guided customers in product selection, delivering quality service.
Fruit Expert
Edible Arrangements
Woodhaven
02.2020 - 04.2022
- Selected high-quality fresh fruit for arrangements to enhance customer satisfaction.
- Assembled visually appealing fruit baskets, ensuring adherence to presentation standards.
- Delivered exceptional customer service by effectively addressing product and service inquiries.
Education
Associate of Science - Business/Marketing
Monroe County Community College
Monroe, MI05-2027
Skills
- Customer service
- Effective communication
- Relationship building
- Team collaboration
- Conflict resolution
- Sales experience
- Project management
- Planning and coordination
- Adaptability and flexibility
- Problem-solving
- Reliability
- Marketing strategies
Timeline
Admissions Coordinator
Optalis Healthcare & Rehab
07.2025 - Current
Concierge Manager
Optalis Healthcare & Rehab
03.2025 - 07.2025
Receptionist
Optalis Healthcare & Rehab
04.2024 - 03.2025
Cashier/Sales Associate
Discount Drinks
04.2022 - 04.2024
Fruit Expert
Edible Arrangements
02.2020 - 04.2022
Associate of Science - Business/Marketing
Monroe County Community College