Open To Work
Sharmeka Ingram
Summary
Dedicated customer service professional with strong problem-solving skills and a positive attitude. Experienced in assisting members and training new team members to enhance service delivery.
Overview
11
11
years of professional experience
Work History
Policy Management Group
AAA Auto Club
Coppell, TX
02.2020 - Current
- Answer inbound calls and assist AAA members and Insured's with membership or auto policy questions
- Engage with members using strong communication and problem skills
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive can do attitude in a fast =paced and evolving environment
- Trained new team members on customer service protocols and system navigation.
Trainer
Amazon
Haslet, TX
09.2015 - 02.2020
- Developed and implemented training programs for new hires, enhancing onboarding experience.
- Evaluated training effectiveness through feedback and assessments, ensuring continuous improvement.
- Facilitated workshops to improve team performance and employee engagement across departments.
Education
High School Diploma -
O D Wyatt
Fort Worth, TX05-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Critical thinking
- Problem resolution
Timeline
Policy Management Group
AAA Auto Club
02.2020 - Current
Trainer
Amazon
09.2015 - 02.2020
High School Diploma -
O D Wyatt