Sharmelle Townsell
Sumter,South Carolina
Summary
Results-driven professional with over two decades of experience in finance, budgets, payroll, management, HR, audits, recruitment, and customer service. Known for problem-solving abilities, enhancing customer satisfaction, and implementing operational enhancements. Proven track record of cost savings and profit growth. Committed to contributing to team achievements through diligence, precision, and strong organizational capabilities. Proficient in leadership, performance management, customer service, research analysis, and information systems with a drive for continuous improvement and success.
Overview
14
14
years of professional experience
Work History
Accountant Fiscal Analyst
Central Carolina Technical College
05.2023 - Current
- Managed one cashier
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Ensured accurate financial reporting through meticulous reconciliation of accounts and monthly closing procedures.
- Enhanced fiscal accountability with thorough internal audits and timely resolution of discrepancies.
- Collaborated with Senior Manager and external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- 40 hr./week
Accounting Technician
Central Carolina Technical College
05.2021 - 05.2023
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
- Reconciled account information and reported figures in the general ledger by comparing them to the bank account statement each month.
- Provided senior management with Foundation Quarterly reports
- Reported Nelnet payment plan, over ninety-day student balance report, and the direct loan monthly report.
- Managed approximately 35 calls, 20 emails, and faxes per day from customers.
Credit Card Agent
Sykes Sumter
05.2020 - 08.2020
- Worked with credit card customers to understand needs and provide product service.
- Increased customer satisfaction by 10% by resolving credit card account issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for customer training meetings.
- Managed over 50 calls per day.
- Increased turnaround calls by 15%.
- 40 hr. /week
Healthcare Programs Coordinator
Jay and Jay Health Care Agency, Inc.
12.2018 - 01.2020
- Received referrals from specific healthcare programs and coordinated admission process with RNs.
- Scheduled workload for 60-75 aides and ensured that aides were documenting visits properly.
- Created annual calendars for aides to ensure schedules were efficient and timely.
- Maintained positive relationships with case managers, clients, RNs, and aides.
- Coordinated new hiring, training, terminations as required.
- Coordinated and tracked payroll time.
- Audited client documentation and ensured OSHA compliance.
- Prepared 6-8 monthly statistical reports.
- 38 hr. /week
Human Resources and Finance Administration Director
Boys & Girls Club
12.2015 - 10.2018
- Administered organization financial functions (accounting, payroll, finance operations, property management, insurance coverage, legal requirements, and organization donations).
- Administered human resource functions (recruitment, compensation, benefits, employee relations, professional management, personnel accounts, and staff development).
- Provided advice and recommendations to the organization's leadership.
- Implemented new IS systems in the organization (i.e., new automated payroll system).
- Prepared monthly, quarterly, and annual financial reports for the CEO, board executives, and company leadership.
- Performed technician work in support of accounting, budget, auditing, and financial management.
- Reduced administrative and program expenditures by at least 20 percent by negotiating prices and fees, while ensuring the continuation and enhancement of services.
- Counseled and provided information to managers and employees, computed benefits, reviewed and assisted in preparing the required forms.
- Assisted in conducting or participating in training, outreach events, and procurement visits to disseminate relevant information and guidance on Boys and Girls programs and services and to help clubs do business with local and state entities.
- Participated in on-site business reviews, financial analysis of both business and participants, ensuring program compliance and business development to include annual audit evaluations, resulting in excellent performance.
- Maintained a high level of confidentiality when handling sensitive information to protect both company interests and employee privacy rights.
- 40 hr./week
Attendance Coordinator
Westover High School, Dougherty County School System
08.2011 - 11.2015
- Maintained student headcount daily/weekly/ monthly, working with county and state school administrations to ensure accuracy of data and process.
- Created 2 computer programs to automatically calculate attendance by grade levels to increase accuracy level.
- Assisted in determining what data and metrics should be maintained for accounts collection, and reporting of data.
- Examined accounts to verify the accuracy of accounts and the adequacy of supporting data.
- Supported school administrators and HR Partners concerning HR Information Systems functionality and reporting.
- Maintained absentee reporting as required by internal and external regulations and procedures.
- 40 hr. /week
Education
MSM - Management/Organizational Leadership
Troy University
Troy, Alabama01.2013
Master's Degree - Human Resource Management
Troy University
Troy, Alabama01.2010
Bachelor of Science Degree - Business Administration
Troy University
Troy, Alabama01.2008
Associate of Business Administration - Accounting and Business Management
Albany Technical College
Albany, Georgia01.2006
Associates of Arts and Sciences - General Education
Troy University
Troy, AL01.1999
Skills
- General ledger management
- Financial planning
- Client support
- Effective organizational skills
- Team leadership
- Effective presentation skills
- Data analysis
- Detailed progress reports
- Budget management
- Innovative strategy development
- Document preparation
- Effective correspondence management
Hobbies and Interests
Events Coordinator, community/church volunteer and mentor, doll collector
Timeline
Accountant Fiscal Analyst
Central Carolina Technical College
05.2023 - Current
Accounting Technician
Central Carolina Technical College
05.2021 - 05.2023
Credit Card Agent
Sykes Sumter
05.2020 - 08.2020
Healthcare Programs Coordinator
Jay and Jay Health Care Agency, Inc.
12.2018 - 01.2020
Human Resources and Finance Administration Director
Boys & Girls Club
12.2015 - 10.2018
Attendance Coordinator
Westover High School, Dougherty County School System
08.2011 - 11.2015
Master's Degree - Human Resource Management
Troy University
Bachelor of Science Degree - Business Administration
Troy University
Associate of Business Administration - Accounting and Business Management
Albany Technical College
MSM - Management/Organizational Leadership
Troy University
Associates of Arts and Sciences - General Education
Troy University
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