Sharmila Khatri
San Mateo,CA
Summary
BIM (Bachelor of Information Management) student Ambition to learn more Ability to communicate Working at group
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Panda Express Restaurant Group
06.2020 - Current
- Work experience recently working at Panda Express In General Manager Position.
- Adapted quickly to new product information, delivering accurate support on features and benefits.
- Collaborated with team members to streamline communication processes, improving response times for customer requests.
- Trained new staff on company policies and customer service protocols, fostering a knowledgeable team environment.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives and increased satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
Software Developer Intern
IT Glance
06.2018 - 12.2018
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
BBA - Bachelor of Information and Management
NCCS (National College of Computer Studies)
Paknajol Kathmandu, Nepal01.2018
High School - Intermediate
NCCS Higher Secondary School
Paknajol Kathmandu01.2014
SLC - High School
Pragati Higher Secondary Boarding School
Balaju01.2012
Skills
- Basic: JAVA, HTML, CSS, Android, net
- Microsoft Office Suite (MS Word, Powerpoint, Excel)
- Operating System: Window
Certification
Android At ITGlance Pvt. Ltd
Languages
Hindi
Limited Working
Timeline
General Manager of Food Service
Panda Express Restaurant Group
06.2020 - Current
Software Developer Intern
IT Glance
06.2018 - 12.2018
High School - Intermediate
NCCS Higher Secondary School
SLC - High School
Pragati Higher Secondary Boarding School
BBA - Bachelor of Information and Management
NCCS (National College of Computer Studies)