Summary
Overview
Work History
Education
Skills
Timeline
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Sharmin Islam

The Bronx,NY

Summary

Assistant Property Manager seeking to join a part-time or full-time position as a property manager. Offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of Housing Local Laws and resident management.

Overview

17
17
years of professional experience

Work History

Assistant Property Manager

Barton Management LLC
02.2014 - Current
  • Schedule Annual Inspections and renewals of compliance related items for Condos & Co-op's such as boiler Inspections, CAT 1/CAT 5/Periodic Elevator Inspections, Fire Extinguisher Tags Renewals, Backflow Device Testings, Water Tank Cleanings, DEP Boiler Registrations and Filing, Cooling Tower Cleaning and filing, HPD Property Management Registrations Renewal
  • Respond to employee inquiries regarding compliance regulations and procedures.
  • Maintain up-to-date knowledge of current and emerging compliance regulations/Local Laws through RSA and SiteCompli
  • Promptly respond to residents questions and concerns all while building relationships with the residents
  • Keep accurate records of new purchases/leases in all properties
  • Escalate major issues to property manager for immediate remediation
  • Reach out to contractors for repair proposals and schedule repairs
  • Communicate with all superintendents of properties about move-in/move-outs, work going on at the properties, residents concerns and superintendent concerns all while building a relationship with the superintendents.
  • Review DOB/FDNY/HPD/DSNY/ECB violations and resolved. If a hearing was needed to appear for, reach out to building lawyer to appear, submit all necessary Certificate of Corrections to dismiss violations
  • File Annual Property Co-op/Condo Tax Abatement Renewal


Beauty Advisor

Sephora
03.2014 - 01.2018
  • Answered customer questions about products and services, helped locate merchandise.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Trained new staff in product knowledge and customer service protocols.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Beauty Advisor

Victoria Secret
02.2007 - 12.2013
  • Advised clients about benefits in opening a Victoria's Secret CC.
  • Answered customer questions about lingerie, fragrances, makeup and skincare, and helped locate merchandise.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Washington Irving High School
New York
06.2007

Skills

  • Property Maintenance Coordination
  • Telephone and Email Etiquette
  • Familiar with Local Law Regulations and deadlines
  • Property Inspections Scheduling
  • Issue Escalation
  • Appointment Scheduling
  • Staff Management
  • Great Communication Skills
  • Organized, Strategic Thinker and Fast Learner
  • Excellent with Microsoft Office

Timeline

Beauty Advisor

Sephora
03.2014 - 01.2018

Assistant Property Manager

Barton Management LLC
02.2014 - Current

Beauty Advisor

Victoria Secret
02.2007 - 12.2013

High School Diploma -

Washington Irving High School

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Sharmin Islam