Summary
Work History
Education
Skills
Timeline
Generic

Sharmin Shantona

Buffalo

Summary

Dynamic professional with a proven track record at Alibaba Restaurant, enhancing customer satisfaction through exceptional service and strategic engagement. Skilled in inventory management and relationship building, I streamlined processes to reduce waste and optimize stock levels, significantly improving operational efficiency and team productivity.

Work History

Apon Supermarket & Alibaba Associate

Alibaba Restaurant
03.2025 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.

Education

Bachelor of Arts - Arts

Rajshahi Girls School (Rajshahi College)
Rajshahi City
06-2012

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Decision-making
  • Relationship building
  • Oral communication
  • Client engagement

Timeline

Apon Supermarket & Alibaba Associate

Alibaba Restaurant
03.2025 - Current

Bachelor of Arts - Arts

Rajshahi Girls School (Rajshahi College)