Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHARNAE' WILLIAMS

Beavercreek

Summary

A dedicated and results-driven professional with extensive experience in customer service, seeking a position that leverages my skills and proven track record of achievement. Committed to contributing to organizational success through excellent communication, team collaboration, and strong administrative capabilities. Key strengths include

Overview

17
17
years of professional experience
1
1
Certification

Work History

Admitting Rep-Patient Access

Soin Medical Center
10.2022 - Current
  • - Facilitate a professional encounter with patients for emergency room, outpatient, external transfer, and direct admissions.
  • - Efficiently collected and verified patient information, including personal details, medical history, and insurance information, ensuring accuracy and completeness.
  • - Accurately entered patient data into the hospital's electronic health records system.
  • - Assisted patients with completing forms and provided information regarding hospital policies and procedures.
  • - Facilitated communication between patients and medical staff to ensure seamless information flow and patient care.
  • - Collected co-pays and other payments, provided receipts, and maintained accurate financial records.
  • - Adhered to HIPAA and other privacy regulations, maintaining confidentiality and security of patient information.
  • - Followed emergency room protocols and procedures, contributing to efficient and effective patient care in high-stress situations.
  • - Performed general administrative tasks such as answering phones, scheduling follow-up appointments, and maintaining records.

Patient Account Representative

Kettering Physician Network
10.2020 - 09.2022
  • - Managed appointment scheduling for Primary care, OB/GYN, and Pediatrics, ensuring optimal use of providers' time and minimizing patient wait times.
  • - Handled a high volume of incoming calls, providing excellent customer service and resolving patient inquiries efficiently.
  • - Verified patient insurance coverage and eligibility, obtained necessary authorizations, and informed patients of their financial responsibilities.
  • - Maintained and updated patient records accurately in the electronic health records system.
  • - Coordinated with medical staff to ensure accurate and timely communication of patient information.
  • - Assisted patients with billing inquiries, processed payments, and set up payment plans when necessary.
  • - Followed up with patients regarding appointment reminders, rescheduling, and cancellations, enhancing patient adherence to care plans.
  • - Adhered to HIPAA and other privacy regulations, ensuring the confidentiality and security of patient information.
  • - Provided administrative support to the call center, including data entry, filing, and managing correspondence.

Customer Care Specialist

Victoria Secret
10.2017 - 09.2020
  • - Provided exceptional customer service through phone, email, and chat, addressing a wide range of customer inquiries and resolving issues promptly.
  • - Assisted customers with placing orders, tracking shipments, and managing returns and exchanges, ensuring a smooth and satisfactory shopping experience.
  • - Utilized product knowledge to provide recommendations and assist customers in finding suitable products based on their needs and preferences.
  • - Managed customer accounts, updating information and ensuring data accuracy in the customer relationship management (CRM) system.
  • - Collaborated with other departments, such as shipping and inventory, to address and resolve customer concerns effectively.
  • - Adhered to company policies and procedures, maintaining a high level of professionalism and compliance.
  • - Participated in training sessions to stay updated on product offerings, promotions, and company policies.
  • - Consistently met or exceeded performance metrics, including customer satisfaction ratings, call handling time, and issue resolution rates.

Guest Hostess

Olive Garden (Darden Restaurant)
11.2014 - 08.2017
  • - Greeted guests warmly and promptly, providing a positive first impression and ensuring a welcoming atmosphere.
  • - Managed guest seating arrangements efficiently to optimize table turnover and reduce wait times.
  • - Coordinated with waitstaff and kitchen staff to ensure timely and accurate service.
  • - Assisted with maintaining cleanliness and organization of the front-of-house area, including the lobby and waiting area.
  • - Provided menus, answered questions about menu items, and informed guests of daily specials and promotions.
  • - Addressed guest concerns and resolved issues promptly to ensure customer satisfaction.
  • - Assisted with training new host staff, sharing knowledge of restaurant policies and procedures.
  • - Supported restaurant operations by performing additional tasks such as answering phones, taking reservations, and helping with to-go orders as needed.

Retail Stocker (seasonal)

Macy’s Federated Department Stores
10.2014 - 02.2015
  • - Received, unpacked, and organized merchandise deliveries, ensuring inventory accuracy and proper placement on the sales floor.
  • - Replenished stock and maintained the neatness and organization of store displays, contributing to an attractive shopping environment.
  • - Assisted with the setup of promotional displays and seasonal decorations, enhancing the visual appeal of the store.
  • - Monitored inventory levels and communicated restocking needs to management to prevent stockouts and overstock situations.
  • - Provided support to sales associates by locating and retrieving items from stockrooms during peak shopping periods.
  • - Maintained cleanliness and organization of stockrooms and storage areas, adhering to safety and operational standards.
  • - Assisted customers with locating items, answering product questions, and providing exceptional customer service.
  • - Participated in inventory counts and audits to ensure accuracy of stock records.
  • - Collaborated with team members to complete tasks efficiently and meet store operational goals during high-traffic holiday seasons.

Administrative Clerk

SWN Trucking Company
06.2008 - 08.2011
  • - Assisted with day-to-day administrative tasks, including answering phones, handling correspondence, and maintaining filing systems.
  • - Processed and organized paperwork related to trucking operations, such as invoices, bills of lading, and delivery receipts.
  • - Handled customer inquiries and provided information regarding services, rates, and delivery schedules.

Education

Diploma -

Wheeler High School
Marietta, Georgia

Public Health

Sinclair Community College
Dayton, Ohio

Skills

  • Motivated Self-Starter
  • Strong Organizational Skills
  • Dependable
  • Strong Interpersonal Skills
  • Strong Communication Skills
  • Detailed Oriented

Certification

  • Sinclair Community College
  • Dayton, Ohio- 2020/05- Lifestyle wellness and coaching

Timeline

Admitting Rep-Patient Access

Soin Medical Center
10.2022 - Current

Patient Account Representative

Kettering Physician Network
10.2020 - 09.2022

Customer Care Specialist

Victoria Secret
10.2017 - 09.2020

Guest Hostess

Olive Garden (Darden Restaurant)
11.2014 - 08.2017

Retail Stocker (seasonal)

Macy’s Federated Department Stores
10.2014 - 02.2015

Administrative Clerk

SWN Trucking Company
06.2008 - 08.2011

Public Health

Sinclair Community College

Diploma -

Wheeler High School

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