SHARNASHA TAYLOR
Henderson,USA
Summary
Detail-oriented office administrator with extensive experience in managing clerical operations, including record keeping and office management. Renowned for precision in correspondence handling and document coordination, leading to streamlined processes that enhance overall workflow efficiency. Core competencies include problem-solving, multitasking, and effective communication, contributing to high productivity levels and swift task completion. Specialized skills encompass data entry, customer service, and time management, ensuring seamless office operations and positive client interactions.
Overview
14
14
years of professional experience
Work History
CLERK/SUPERVISOR
UNITED STATES POSTAL SERVICES
01.2021 - Current
- Allocated routes to carriers by analyzing workload data.
- Optimized scheduling based on staffing levels.
- Led efforts in hiring new employees through participation in the entire application and interview process.
- Conducted record-keeping for work hours, mail volume, accidents, and injury occurrences.
- Adhered to OSHA compliance standards during operations.
- Handled operational readiness and end-of-day shutdown for assigned locations.
- Worked extensively in managing public interactions for complaint resolution.
- Compiled, generated, and sent reports using facsimile technology.
PHARMACY TECHNICIAN (Part-Time)
CVS PHARMACY
09.2020 - 01.2021
- Administered medication distribution for patients.
- Handled all customer inquiries efficiently.
- Managed prescription intake and validation.
- Secured pharmacist confirmation for prescriptions.
- Processed necessary paperwork for prescription fulfillment.
- Coordinated efforts in managing insurance claims.
- Performed medication stocking in inventory.
- Ensured pharmacy safety through adherence to infection-control procedures.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
DATA ENTRY CLERK/COVID SPEC PROCESSOR (Part Time)
MAKO MEDICAL LABORTORIES
07.2020 - 01.2021
- Handled the receipt and identification of specimens for COVID-19 processing.
- Handled multiple requisitions simultaneously.
- Upheld department's production benchmarks, guaranteeing continuous hourly specimen submission to laboratories.
- Reviewed and accurately transcribed demographic and specimen data into the laboratory information system with 100% accuracy.
- Identified sample concerns and directed them to appropriate colleagues.
- Transcribed information from labels on specimen bags.
- Adhered to WHO standards while dealing with sealed COVID-19 specimens.
QA ANALYST/OPERATION TECH
MARS PETCARE
01.2018 - 07.2020
- Contributed to a safety initiative by rotating team members through repetitive tasks.
- Supervised workflow on production lines and escalated unresolved issues to maintenance or leadership teams.
- Addressed recurring problems with systematic troubleshooting.
- Ensured all finished goods met product specifications.
- Enabled effective communication and planning for timely and efficient changeovers.
- Achieved certification to handle a fork truck in regular job activities.
- Coordinated and arranged required packing materials for production schedules.
- Ensured cleanliness of packing equipment through routine maintenance.
SALES ASSOCIATE
STAPLES
06.2016 - 10.2018
- Provided outstanding customer service while addressing client needs.
- Executed accurate and efficient sales and return transactions.
- Maintained a neat and clean store to create an inviting environment for customers.
- Ensured smooth customer service by efficiently performing cashier transactions and handling reserved orders.
- Abided by company policies, procedures, and safety standards.
CUSTOMER SERVICE REPRESENTATIVE (Hybrid)
XEROX
01.2011 - 04.2016
- Ensured consistent prioritization in prescription handling.
- Adhered to privacy regulations maintaining the trust of clients.
- Resolved customer service requests promptly and accurately.
- Ensured accurate data entry to prevent insurance and client discrepancies.
- Fostered stronger customer relations by conducting follow-up calls regarding reported product problems.
- Collaborated with senior management to implement changes enhancing customer satisfaction.
- Established realistic procedure guidelines to meet common customer requests.
- Optimized service processes to manage hourly queue volumes of 30 calls.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Northern Vance High School
Henderson, NC05.2010
Bachelor of Science - Computer Science/Software Engineering
Southern New Hampshire University
Hooksett, NHSkills
- Efficient Data Management
- Organized Record Maintenance
- Compliance Management
- Workforce Scheduling
- Employee Skill Enhancement
- Customer Support
- Team leadership
- Problem solving
- Confidentiality
- Problem-solving aptitude
- Flexible and adaptable
- Telephone etiquette
- Administrative support
- Customer satisfaction
Timeline
CLERK/SUPERVISOR
UNITED STATES POSTAL SERVICES
01.2021 - Current
PHARMACY TECHNICIAN (Part-Time)
CVS PHARMACY
09.2020 - 01.2021
DATA ENTRY CLERK/COVID SPEC PROCESSOR (Part Time)
MAKO MEDICAL LABORTORIES
07.2020 - 01.2021
QA ANALYST/OPERATION TECH
MARS PETCARE
01.2018 - 07.2020
SALES ASSOCIATE
STAPLES
06.2016 - 10.2018
CUSTOMER SERVICE REPRESENTATIVE (Hybrid)
XEROX
01.2011 - 04.2016
High School Diploma -
Northern Vance High School
Bachelor of Science - Computer Science/Software Engineering
Southern New Hampshire University
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