Sharnequa Sides
Winston-Salem,NC
Summary
Dynamic leader with exceptional multitasking abilities and a proven track record at Cracker Barrel, enhancing staff retention and customer satisfaction. Skilled in food preparation and team motivation, I implemented innovative training techniques that boosted performance and streamlined service delivery, consistently exceeding sales targets while fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Cracker Barrel
Winston-Salem, NC
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Grill Cook
FLIK Hospitality
Winston-Salem, NC
01.2022 - 11.2024
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Deli Clerk
Harris Teeter
Winston-Salem
10.2018 - 07.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Swing Shift Manager
McDonald's
Winston-Salem
10.2012 - 03.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Server Trainer
Cracker Barrel
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
- Streamlined server training processes for improved efficiency and consistency in service delivery.
- Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Developed comprehensive training materials to support new hires in mastering essential skills.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Education
High School Diploma -
Carver High School
Winston-Salem, NC06.2012
Skills
- Strong multitasking
- Exceptional leadership
- Food preparation
- Positive attitude
- Cash handling
- Team leadership
- Flexible schedule
- Problem-solving
- Staff education and training
- Training assistance
Timeline
Shift Leader
Cracker Barrel
06.2024 - Current
Grill Cook
FLIK Hospitality
01.2022 - 11.2024
Deli Clerk
Harris Teeter
10.2018 - 07.2020
Swing Shift Manager
McDonald's
10.2012 - 03.2019
Lead Server Trainer
Cracker Barrel
High School Diploma -
Carver High School