Sharnia Triplett-Smith
Richton Park,IL
Summary
Experienced banking professional eager to apply my knowledge and skills to assist in streamlining operations to promote organizational efficiency. Knowledge in reviewing operational reports, supervising and scheduling market float, clearing missing exception items, all to ensure positive annual audits.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Relationship Banker
Old National Bank
06.2010 - Current
- Reconcile customer accounts and balance daily transactions.
- Facilitate customer transactions, including loan applications, deposits, withdrawals and transfers.
- Profile client's to uncover needs that align with the client's financial goals.
- Cross sell products and services. Refer to product partners to ensure client's needs are met.
- Maintain all required logs to guarantee successful annual audits.
Teller Supervisor
Old National Bank
02.2007 - 06.2010
- Promoted banks products and services by consistently cross-selling to customers.
- Examined tellers reports of daily transactions for accuracy.
- Managed and coached seven direct reports.
- Executed monthly surprise audits on tellers and the branch vault. Completed all required weekly reports.
- organized and maintained logs to ensure annual audits were passed, ie., credit card, Secretary of State, official check/money order, and night drop logs.
- Lead and scheduled float staff of three to cover twelve branches.
- Monitored and approved timekeeping for direct reports.
Float Customer Service Representative
Old National Bank
03.2002 - 02.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Traveled to various locations to assist when short staffed.
Education
Associate of Science - Medical Assisting
Robert Morris University - Illinois
Orland Park, ILSkills
- Financial Advising
- Recruitment and Hiring
- Creative thinking
- Communication
- Attention to detail
- Leadership
Certification
NMLS
Illinois State Notary
Medallion Signature Guarantee
Timeline
Relationship Banker
Old National Bank
06.2010 - Current
Teller Supervisor
Old National Bank
02.2007 - 06.2010
Float Customer Service Representative
Old National Bank
03.2002 - 02.2007
Associate of Science - Medical Assisting
Robert Morris University - Illinois
Similar Profiles
Gracie ThayerGracie Thayer
Banking Center Manager at Old National BankBanking Center Manager at Old National Bank
Logan SchmittLogan Schmitt
Relationship Banker II at Old National BankRelationship Banker II at Old National Bank
Jeff GoebelJeff Goebel
Item Processing Sr Clerk at Old National BankItem Processing Sr Clerk at Old National Bank
DARRIUS CONNELLDARRIUS CONNELL
Relalationship Banker at Old National BankRelalationship Banker at Old National Bank
Gregory M. JonesGregory M. Jones
Environmental Services Supervisor at Advocate Christ Medical CenterEnvironmental Services Supervisor at Advocate Christ Medical Center