Sharnneice Allen
Spotsylvania,VA
Summary
Move Coordinator with expertise in overseeing comprehensive relocation processes. Proficient in logistical planning and stakeholder communication, ensuring timely and efficient moves. Achievements include enhancing client satisfaction through meticulous preparation and coordination, resulting in reduced stress during relocations.
Overview
25
25
years of professional experience
Work History
Senion Move Coordinator
Hilldrup Companies
Stafford, Virginia
09.2020 - Current
- Coordinate with clients, internal departments, external agents, and third-party vendors via email, phone, and computer software to plan, organize, and execute domestic residential relocations for various government and corporate accounts based on contract terms and Hilldrup policy.
- Managed communication between clients and service teams throughout the moving process.
- Developed detailed moving plans tailored to client needs and preferences.
- Facilitated problem-solving for service issues during relocation projects.
- Ensure services performed during the relocation are compliant with contract terms, Hilldrup policy, and other applicable regulations.
- Create, organize, and monitor relocations using various computer software such as Mover's Suite, Quotes-To-Go, Microsoft Outlook, and Microsoft Excel; update relocation and shipment details, including pricing, dates, and electronic documents.
Claims Customer Assistance, Team Lead
Hilldrup Companies
Stafford, VA
06.2005 - 09.2020
- Conducted prompt, thorough, and fair investigations to determine liability and the extent of loss of property; provided training, guidance, and coaching to claim adjusters responsible for researching, authorizing, and settling claims filed during the relocation process.
- Coordinated with internal departments, external agents, and third-party vendors via email and phone to research and resolve claims.
- Conducted research and pricing analysis to determine the value and replacement cost of property claims.
- Effectively negotiated settlement of claims of varying complexity and perils.
- Coordinated and scheduled property repairs and delivery of replaced merchandise.
- Prepared monthly reports to analyze team performances based on claim amounts, settlement amounts, and time elapsed; used ratio analysis to determine the percentage of claims and settled amounts.
Loan Processor/Closing Agent
Chesapeake Settlement Services
Columbia , MD
05.2003 - 06.2005
- Coordinated loan closings with borrowers and closing attorneys across 25 states.
- Reviewed and processed final mortgage and unsecured loan payoffs efficiently.
- Resolved title issues and secured necessary property information for account closures.
- Ensured compliance of loan processing and closings with state and federal regulations.
- Verified accuracy and completeness of all documents in the loan processing system.
Move Coordinator
Hilldrup Companies
Stafford , Virginia
05.2000 - 05.2003
- Coordinated end-to-end move logistics for national accounts, ensuring seamless customer experience.
- Maintained workflow tasks for documentation and scheduled property pickups and deliveries.
- Acted as liaison to organize third-party services through telephone and mail communications.
- Updated registration processes to comply with service level agreements.
- Developed strategies that enhanced logistics processes and improved operational efficiency.
Education
Associate of Science - Business Administration
Strayer University
Stafford05-2012
Skills
- Team leadership
- Attention to detail
- Claims assessment
- Problem-solving solutions
- Regulatory compliance
- Customer engagement
- Client coordination
- Analytical skills
Timeline
Senion Move Coordinator
Hilldrup Companies
09.2020 - Current
Claims Customer Assistance, Team Lead
Hilldrup Companies
06.2005 - 09.2020
Loan Processor/Closing Agent
Chesapeake Settlement Services
05.2003 - 06.2005
Move Coordinator
Hilldrup Companies
05.2000 - 05.2003
Associate of Science - Business Administration
Strayer University