Sharntake Donald
Champaign,Illinois
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Financial Rep/Administrative Coordinator
Christie Clinic Business Services
Champaign, IL
01.2024 - Current
- Assisted patients with inquiries regarding billing, payment plans, and financial assistance programs.
- Collaborated with internal teams such as clinical staff, customer service representatives, and collections department when necessary.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed timesheets to ensure accuracy of hours worked by each team member.
- Managed employee scheduling and kept track of important dates, including deadlines and meetings.
Registration Receptionist
OSF Heart of Mary Medical Center
Urban, Illinois
05.2024 - 09.2024
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Verified patient demographic information and updated records accordingly.
- Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
- Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Patient Service Representative III
Carle Eye Department
Champ, IL
06.2018 - 05.2021
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on daily basis.
- Communicated financial obligations to patients and collected fees at time of service.
Claims Adjuster
The Warranty Group
Champaign, Illinois
06.2013 - 06.2018
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Maintained accurate documentation of all claim activity within designated system.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
Education
Associate of Applied Science - Medical Office Administration
Herzing University
Dearborn, MI02-2026
Certification - Medical Billing And Coding
Concorde Career College
Memphis, TN04-2005
Skills
- Tech-Savvy
- Office inventory management
- Office Administration
- Effective Time Management
- Professional Phone Communication
- Correspondence Management
- Schedule Management
- Inventory Management
- Data Entry
- Healthcare knowledge
- Multitasking and Organization
- Medical Terminology
Certification
- Medical Billing and Coding Certification
- Medical terminology Certificate
References
References available upon request.
Timeline
Registration Receptionist
OSF Heart of Mary Medical Center
05.2024 - 09.2024
Patient Financial Rep/Administrative Coordinator
Christie Clinic Business Services
01.2024 - Current
Patient Service Representative III
Carle Eye Department
06.2018 - 05.2021
Claims Adjuster
The Warranty Group
06.2013 - 06.2018
- Medical Billing and Coding Certification
- Medical terminology Certificate
Associate of Applied Science - Medical Office Administration
Herzing University
Certification - Medical Billing And Coding
Concorde Career College
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