Sharoela Wright
Oakland,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Laser Engraver/Customer Service Representative
Burnin' Love Laser Engraving
Bartlett , Tennessee
07.2023 - Current
- Machine-engraved merchandise for customers with desired fonts and designs.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues in a timely manner.
Amazon Ambassador
Amazon.Inc
Memphis, TN
12.2019 - 03.2022
- Maintained professionality and efficiency while working closely with leadership.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Answered customers' questions and addressed problems via phone.
Sr Accounts Payable Specialist
FedEx-Services
Collierville, TN
07.2010 - 11.2019
- Responsible daily for the accurate and timely processing of high volume of invoices, using the Oracle PeopleSoft accounting software program.
- Perform general duties associated with accounts payable, audited international invoices from Canada, Latin America and Mexico included invoice entry level average over 1000.00 monthly
- Managing over 50 monthly customer service tickets through MyService and Promise System
- Maintain and track Purchase Orders related invoices in the match exceptions program.
- Identified inaccurate payments and worked to resolve with vendors.
General Manager
Son-fish LLC
Memphis, TN
01.2004 - 06.2010
- Maintained restaurant profitability by monitoring performance & maintaining budgets
- Developed forecasts & controlled costs
- Implemented training programs for staff to promote cross training & team efficiency
- Deemed "Manager of the Year" in 2006
Customer Service Agent
Bill Heard Chevrolet
Collierville, TN
04.2000 - 09.2003
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Responsible for answering multi-phone lines
Front Office Supervisor/ Acting Manager
The Ridgeway Inn Hotel
Memphis, TN
02.1998 - 03.2000
- Kept close eye on front desk to promptly address and resolve issues.
- Created schedule of front office workers.
- Fielded complaints from clients and customers and rectified issues.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Accredited Payables Specialist -
APSD
01.2015
Certificate of completion English -
Mesick vo-tech
01.1997
Associate Degree - Nurse, Nursing
MDGO- VZ College
01.1994
Skills
- Accounts Payable, Problem -solving, Highly trustworthy with excellent written and verbal communication skills
- Excel
- Word
- Internet Explorer
- AS400
- PeopleSoft
- Design software proficiency
- Multitasking
- Laser engraving background
- Customer relations skills
Timeline
Laser Engraver/Customer Service Representative
Burnin' Love Laser Engraving
07.2023 - Current
Amazon Ambassador
Amazon.Inc
12.2019 - 03.2022
Sr Accounts Payable Specialist
FedEx-Services
07.2010 - 11.2019
General Manager
Son-fish LLC
01.2004 - 06.2010
Customer Service Agent
Bill Heard Chevrolet
04.2000 - 09.2003
Front Office Supervisor/ Acting Manager
The Ridgeway Inn Hotel
02.1998 - 03.2000
Accredited Payables Specialist -
APSD
Certificate of completion English -
Mesick vo-tech
Associate Degree - Nurse, Nursing
MDGO- VZ College
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