Summary
Overview
Work History
Education
Skills
Timeline
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Sharol Wallace

Ca

Summary

A reliable and well-organized individual, adept at handling various tasks simultaneously while maintaining an optimistic outlook. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

29
29
years of professional experience

Work History

Ops Assistance

Ontrac
Fontana
08.2021 - 03.2024
  • Enhanced the sorting process by implementing comprehensive quality control measures, managed incoming calls from drivers, and collaborated with team members to correct address errors.

Sorter Associate

Amazon
Rialto
09.2018 - 06.2021
  • Streamlined workflow for increased productivity, managed daily tasks efficiently, and maintained accurate records of sorted items.

Sales Associate

Macy’s
Montclair
09.2016 - 07.2018
  • Increased sales revenue by building rapport with customers, boosting customer satisfaction, and developing new client relationships.

Peer Support Staff

Covina Group Home
Covina, CA
06.2009 - 06.2011
  • Developed and facilitated individualized support plans for clients.
  • Conducted assessments to determine the needs of clients.
  • Assisted with problem solving and conflict resolution strategies.
  • Provided emotional, social and educational support to individuals in crisis.

Customer service/ Call Center agent

Fedex
Ontario/ Los Angeles
12.1994 - 02.2007
  • Assisted clients with shipping needs, processed cash-on-delivery payments, managed high volume of incoming calls, and addressed issues as necessary.

Education

Wedding Coordinator

Penn Foster College
Scottsdale, AZ
06-2005

Some College (No Degree) -

Chaffey College
Rancho Cucamonga, CA

Skills

  • Customer Retention
  • Customer Service
  • Production
  • Team Building/Leadership
  • Problem-Solving
  • Performance monitoring

Timeline

Ops Assistance

Ontrac
08.2021 - 03.2024

Sorter Associate

Amazon
09.2018 - 06.2021

Sales Associate

Macy’s
09.2016 - 07.2018

Peer Support Staff

Covina Group Home
06.2009 - 06.2011

Customer service/ Call Center agent

Fedex
12.1994 - 02.2007

Wedding Coordinator

Penn Foster College

Some College (No Degree) -

Chaffey College

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Sharol Wallace