Tanya Cornelius
Homerville,OH
Summary
Smoothly direct employees carrying out operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.
Overview
5
5
years of professional experience
Work History
Section Manager 1 - Operations OPS
Huntington National Bank
08.2022 - Current
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained energy and enthusiasm in fast-paced environment
- Resolved problems, improved operations and provided exceptional service
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Conducted research, gathered information from multiple sources and presented results
Mortgage Loan Processor
Guaranteed Rate
06.2021 - 08.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and completed loan submission packages
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Prepared file for final clear-to-close by branch management
- Coordinated closing process with attorneys, title companies and government clerks
- Reviewed financial statements and contacted institutions and customers to clarify details
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans
Mortage Loan Processor
NRL Mortgage
01.2021 - 06.2021
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Mortgage Loan Processor
CHM Lending
06.2020 - 01.2021
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Branch Banking Officer/Branch Manager
Farmers National Bank Of Canfield
02.2018 - 06.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Recommended loan approvals and denials based on customer loan application reviews.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
Education
High School Diploma -
Wadsworth High School
Wadsworth, OH06.2002
High School Diploma -
Copley High School
Akron, OH06.2002
Skills
- Budget Adherence
- Accounts Payable and Accounts Receivable
- Behavior Identification
- Employee Performance Reviews
- Customer Retention
- Professional Relationships
- Strategic Goals
- Corrective Actions
- Financial Records
- Customer Transactions
- Assignment Delegation
- Tracking Metrics
- Conflict Resolution Tactics
- Incident Management
- Technical Project Management
- Social Media Platforms
- Inventory Assessments
- Coordinating Daily Operations
- Operational Efficiency
- Constructive Feedback
- Safe Deposit Box Oversight
- Inventory Control Processes
- Restocking Items
- Confidential Records Management
- Project Scope Evaluation
- Operational Procedures
- Closing Procedures
- Work Assignments
- Process and Procedure Refinement
- Loss Prevention Goals Monitoring
- Inventory Accuracy
- Materials Coordination
- Bank Deposits
- Security Standards
- Account Inquiries
- Supply Requisition
- Program Rollout
- Safety Policies and Procedures
- Credit Card Transaction Processing
- Sales Goal Achievement
- Goal Attainment
- Status Reports
- Customer Accounts Management
- Personnel Recruitment
- Production Planning
References
Carol Wagner- Treasury Management Svcs Specialist Sr | The Huntington National Bank | Phone: 330-996-6675
carol.wagner@huntington.com
Jennifer Cady-Treasury Management Svcs Specialist | The Huntington National Bank | Phone: 330-996-6675
jennifer.l.cady@huntington.com
Lorie McAvene- Operations Manager Huntington Bank | lorie.mcavene@huntington.com | 419-606-1836
Timeline
Section Manager 1 - Operations OPS
Huntington National Bank
08.2022 - Current
Mortgage Loan Processor
Guaranteed Rate
06.2021 - 08.2022
Mortage Loan Processor
NRL Mortgage
01.2021 - 06.2021
Mortgage Loan Processor
CHM Lending
06.2020 - 01.2021
Branch Banking Officer/Branch Manager
Farmers National Bank Of Canfield
02.2018 - 06.2020
High School Diploma -
Wadsworth High School
High School Diploma -
Copley High School
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