Sharome Pinckney
Matawan,NJ
Summary
Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Dietary Aide
Meadowbrook Respiratory & Nursing Center
Matawan, NJ
2018 - 2020
- Executed timely and courteous meal delivery to residents, enhancing overall dining satisfaction.
- Delivered attentive and compassionate service, addressing resident needs and concerns with professionalism.
- Ensured precise meal distribution by adhering to individualized dietary restrictions and physician guidelines.
- Addressed resident requests promptly to elevate comfort and satisfaction levels.
- Facilitated collaboration between nursing and kitchen staff to enhance service quality and patient care.
- Facilitated meal setup and accommodations to enhance resident independence.
- Addressed customer complaints and concerns with patience and empathy to ensure effective resolution.
- Ensured cleanliness and organization of dining and service areas to uphold health and safety standards.
- Exhibited exceptional communication skills while engaging with residents, families, and team members.
- Oversaw multiple tasks in a dynamic environment, ensuring meticulous attention to detail and high service quality.
Fulfilment Support Specialist II
GOAT Group, Teterboro
Teterboro
07.2021 - 01.2023
- Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
- Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment
- Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
- Create Excel spreadsheet to extinguish protocol assignments for coworkers and keep up on team metrics.
- Develop an understanding of GOATs order statuses to help triage escalated orders
Quality Assurance Specialist
StockX, West Caldwell
West Caldwell
10.2024 - Current
- Ensures the authenticity and condition of products (footwear, apparel, collectibles) by auditing, inspecting, and documenting items to meet strict company standards. They analyze process failures, maintain quality control, and report on performance metrics within a fast-paced warehouse environment.
- Work with customer service teams when there are disputes
- Provide detailed notes/photos for rejected items
- Help explain decisions that affect customers (returns, cancellations, etc.)
- Identify, document, and report on the root causes of product issues or defects to prevent recurrence.
- Collaborate with teams to refine verification workflows and increase operational efficiency.
- Provide daily/weekly reporting on quality performance and communicate issues to operations and customer service teams.
Education
High School Diploma -
Collection County High School
Walterboro, SC06.2015
Skills
Attention to Detail: Exceptional observational skills to detect counterfeits and defects
Technical Proficiency: Experience with Warehouse Management Systems (WMS) and inventory tracking tools
Physical Demands: Ability to work in a warehouse setting, often standing/moving for over 75% of the shift and lifting up to 50 lbs
Detail-oriented
Quality assurance
Problem-solving skills
Analytical thinking
Team collaboration
Customer service
Product Knowledge
Strong familiarity with sneakers, streetwear, and collectibles.
Timeline
Quality Assurance Specialist
StockX, West Caldwell
10.2024 - Current
Fulfilment Support Specialist II
GOAT Group, Teterboro
07.2021 - 01.2023
Dietary Aide
Meadowbrook Respiratory & Nursing Center
2018 - 2020
High School Diploma -
Collection County High School