Sharon Ahamefula
Lincoln Park
Summary
Adaptable professional with versatile experience in customer service and operational support. Known for strong collaboration and problem-solving abilities, contributing to positive guest experiences and efficient facility management.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
2
2
years of professional experience
Work History
Enviromental Specialist
Henry Ford Hospital
Wyandotte, MI
08.2024 - 10.2024
- Participated in interdisciplinary meetings to discuss environmental concerns and solutions within the facility.
- Collaborated with nursing staff to prioritize cleaning needs based on patient care requirements.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Assisted with laundry duties, including washing, drying, folding, and delivering clean linens to appropriate units within the hospital.
Front Desk Agent
Planet Fitness
Taylor, MI
10.2023 - 07.2024
- Maintained cleanliness and organization of front desk area to enhance member experience.
- Addressed member concerns promptly, escalating issues as needed for resolution.
- Provided information on gym services, classes, and promotions to encourage member engagement.
- Collaborated with team members to streamline front desk operations and improve service delivery.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Pizza Maker
Little Caesars
Southgate, MI
11.2022 - 01.2023
- Maintained cleanliness of workstations, contributing to overall kitchen hygiene.
- Engaged with customers to provide exceptional service and resolve any issues promptly.
- Collaborated with team members to meet high-volume service demands during peak hours.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Education
High School Diploma -
Duval High School
Lanham, MD06-2022
Skills
- Problem-solving skills
- Customer service
- Front desk management
- Marketing
Timeline
Enviromental Specialist
Henry Ford Hospital
08.2024 - 10.2024
Front Desk Agent
Planet Fitness
10.2023 - 07.2024
Pizza Maker
Little Caesars
11.2022 - 01.2023
High School Diploma -
Duval High School