Sharon Alarcon
West Valley City,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Teleperformance USA
Salt Lake City, UT
08.2018 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Warehouse Worker
AMSCO Windows
Salt Lake City, UT
10.2017 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
High School Diploma -
Horizonte Instruction And Training Center
Salt Lake City, UT06.2010
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Customer communications
- Call Control
- Teamwork and Collaboration
- Calm Under Pressure
- Window Part Assembly
- Basic Tool Operation
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Teleperformance USA
08.2018 - Current
Warehouse Worker
AMSCO Windows
10.2017 - 08.2018
High School Diploma -
Horizonte Instruction And Training Center