Sharon Ann Paulo
Gillett,PA
Summary
Experienced professional seeking to be successful.
Overview
21
21
years of professional experience
Work History
Store Manager
Dollar General
09.2025 - Current
- Trained and supervised staff to enhance customer service and operational efficiency.
- Managed inventory levels, ensuring optimal stock availability and reducing excess shrinkage.
- Implemented store merchandising strategies to improve product visibility and drive sales.
- Analyzed sales data to identify trends, adjust pricing, and maximize profitability.
Customer Service Representative
Xtensys
Ithaca, NY
09.2025 - 09.2025
- Resolved customer inquiries efficiently through multiple channels, ensuring high satisfaction levels.
- Managed order processing and tracking, enhancing workflow accuracy and response times.
- Trained new staff on customer service protocols and system navigation to improve team performance.
- Developed and implemented strategies for handling complex customer issues, resulting in improved resolution rates.
Customer Service Representative II
R1 RCM
07.2024 - 09.2025
- Work accounts to make sure insurance was properly billed
- Place phone calls to collect payments on high dollar accounts
- Receive incoming calls regarding questions to their bills
- Able to read EOB and explain how the insurance process the claim
High Dollar Representative
Acclara
04.2023 - 06.2024
- Work accounts to make sure insurance was properly billed
- Place phone calls to collect payments on high dollar accounts
- Receive incoming calls regarding questions to their bills
- Able to read EOB and explain how the insurance process the claim
Billing Clerk
Arnot Ogden Medical Center
01.2023 - 04.2023
- Inputs batched charges with complete information in compliance with and exhibiting knowledge of carrier requirements
- Assists in charge review process, demonstrating reimbursement experience including HCFA rules and regulations
- Verifies appropriate use of modifiers
- Research credit balances and prepares refund requests where appropriate
- Reviews aged trial balance with charges 60 days old and reworks as required to ensure payment
Prior Authorization Representative
Arnot Ogden Medical Center
09.2014 - 01.2023
- Pre-authorizing outpatient exams for various hospital services in a timely manner
- Work denials to get reimbursement, communicate and work with offices
- Answers the telephone in a professional and courteous manner
- Understanding of CPT, ICD 10, and medical terminology
- Check appointment schedules daily to ensure that admissions and procedures have been approved by the insurance carrier
Physician Billing Clerk
Arnot Medical Services
04.2005 - 08.2014
- Responsible for charge entry of physician charges, Electronic and paper claims
- Updates patient demographics and insurance information
- Follow up with insurance companies, Payment posting
- Patient and office phone calls, collect payments over the phone and in person
- Research bad addresses, Spreadsheets for tracking purposes
Education
Bachelor of Science - Business Administration with emphasis in Accounting
Mansfield University
Skills
Customer service
Key Qualifications
Career-oriented, self-motivated, organized, easily train and adapt to many different situations whether working in groups or working alone. Good communication skills, and reliable. Will do above what is expected and eager to learn new things as striving to be as successful as possible.
Timeline
Store Manager
Dollar General
09.2025 - Current
Customer Service Representative
Xtensys
09.2025 - 09.2025
Customer Service Representative II
R1 RCM
07.2024 - 09.2025
High Dollar Representative
Acclara
04.2023 - 06.2024
Billing Clerk
Arnot Ogden Medical Center
01.2023 - 04.2023
Prior Authorization Representative
Arnot Ogden Medical Center
09.2014 - 01.2023
Physician Billing Clerk
Arnot Medical Services
04.2005 - 08.2014
Bachelor of Science - Business Administration with emphasis in Accounting
Mansfield University