Summary
Overview
Work History
Education
Skills
Interests
Timeline

Sharon Ashcroft

Customer Service Professional
Queen Creek,AZ

Summary

Dynamic professional with proven expertise in group collaboration and multitasking, consistently enhancing customer confidence through effective problem-solving strategies. Skilled in navigating complex client issues, building strong relationships, and achieving impactful outcomes across diverse environments. Known for a proactive approach and the ability to adapt swiftly to changing circumstances, driving success in both team-oriented and independent settings.

Overview

30
30
years of professional experience

Work History

Wedding Caterer Associate

Schnepf Farms
08.2025 - Current
  • Supervised event setup and breakdown, ensuring seamless catering operations.
  • Coordinated menu planning with clients, tailoring offerings to specific preferences and dietary needs.
  • Streamlined catering processes for improved efficiency, resulting in timely service at all weddings.
  • Coordinated with venue staff to ensure proper setup and breakdown procedures were followed during each event, allowing a smooth flow from ceremony to reception.


Triple P Facilitator

State of Arizona
03.2023 - 04.2025
  • Delivered parenting interventions through individual and group sessions focused on early child development.
  • Provided practical strategies for effective management of children's and personal behaviors.

Sales Development Representative

Televerde
05.2023 - 01.2024
  • Tracked progress against goals using CRM software programs such as Salesforce. 145 outgoing cold calls per day minimum.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Re-entry Preparation Specialist

State of Arizona
11.2021 - 03.2023
  • Conducted individual meetings with returning citizens to promote SMART goal achievement.
  • Facilitated communication between case managers and returning citizens to ensure alignment.

Transportation Specialist

State of Arizona
08.2020 - 11.2021
  • Planned efficient routes using real-time information and traffic updates.
  • Ensured timely and safe arrival of all essential workers at locations.

Owner

MedExcel, L.L.C.
09.1995 - 08.2020
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed patient charts and records to extract relevant coding information.
  • Oversaw daily operations, ensuring compliance with industry standards and regulations. 100 inbound calls per day average.
  • Adapted to multiple proprietary medical billing software and utilized efficiently and effectively for maximum reimbursement.

Education

Bachelor of Arts - English Literature

Brigham Young University, Provo, Utah

Addiction Counseling Level 1 Certification -

Maricopa Community Colleges, Rio Salado Community College, Tempe, AZ
02.2025

Skills

  • Creative brainstorming
  • Client support
  • Effective problem resolution
  • Building strong professional connections
  • Collaborative teamwork
  • Skilled at managing multiple tasks
  • Effective conflict resolution

Interests

  • Music Piano Performance College Scholarship Winner Church Organist and Pianist
  • Community Engagement and Advocacy Participate in groups focusing on dual diagnosis individuals' recovery and maintenance
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Wedding Caterer Associate - Schnepf Farms
08.2025 - Current
Sales Development Representative - Televerde
05.2023 - 01.2024
Triple P Facilitator - State of Arizona
03.2023 - 04.2025
Re-entry Preparation Specialist - State of Arizona
11.2021 - 03.2023
Transportation Specialist - State of Arizona
08.2020 - 11.2021
Owner - MedExcel, L.L.C.
09.1995 - 08.2020
Maricopa Community Colleges, Rio Salado Community College - Addiction Counseling Level 1 Certification,
Brigham Young University - Bachelor of Arts, English Literature

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Sharon AshcroftCustomer Service Professional