Sharon Baker
Clinton Twp,MI
Summary
Highly motivated and detail-oriented undergraduate student with a strong academic record and a passion for learning. Seeking further education in a Counseling graduate program. Successfully manages multiple priorities with a positive attitude and exceptional organizational skills. Thrives in both autonomous and collaborative environments, excelling both independently and as a valuable contributor to group projects. Experienced leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Known for developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Innovative and integrative approach and unwavering commitment to excellence are key strengths that drive success.
Overview
24
24
years of professional experience
Work History
Volunteer Co-Secretary; Fundraising Lead
L'Anse Creuse High School North Band Boosters
12.2021 - Current
- Prepared professional correspondence, including surveys, itineraries, and emails, ensuring accuracy and timeliness.
- Contributed to a positive environment by providing support to volunteers, students, and parents when needed in various tasks or projects.
- Surpassed budget goals by partnering with colleagues to implement best practices and protocols.
- Increased fundraising participation in many fundraising events by creating social platform posts with detailed timelines, event information and other event updates.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Assembly Line Operator
FIAT/Chrysler
01.2010 - 01.2022
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Operated various types of machinery, demonstrating versatility and adaptability within the manufacturing environment.
- Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
- Maintained a clean and organized workspace, adhering to safety guidelines and reducing workplace accidents.
- Connected cables, tubes, and wiring according to specifications.
Customer Service/Quotes
Fitness Service of Florida
01.2007 - 01.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Spa Receptionist
Boca Raton Resort & Club
01.2006 - 01.2007
- Escorted clients to spa areas, treatment rooms, and offices.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Answered client inquiries with detailed knowledge of spa services and products, boosting sales.
- Maintained pristine reception area, contributing to welcoming environment for clients.
- Coordinated with spa therapists to ensure timely service delivery, enhancing client satisfaction.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Freelance Stewardess
Self-Employed
01.2004 - 01.2006
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Enhanced passenger experience by providing Five Star Silver Service and attending to individual needs.
- Coordinated efficient meal services by working closely with Chef(s).
- Collaborated with captain and other crew members to ensure smooth communication and coordination during daily routines and trips.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each guest.
- Created and managed inventory system of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Server/Bar/FOH Manager
Outback Steakhouse
01.2001 - 01.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions..
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Motivated staff to perform at peak efficiency and quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Interdisciplinary Studies - Psychology & Sociology
Oakland University
Rochester, MI08.2025
Associates of Art Degree - Psychology
Macomb Community College
Clinton Township, MI12.2023
Skills
- Schedule Management
- Leadership and Team Building
- Verbal and Written Communication
- Cross-Functional Communication
- Active Listening
- Fast Learner
- Time Management
- Organization
- Workplace Cleanliness
- Teamwork and Collaboration
- Problem-Solving Abilities
- Project Management Abilities
Gardening, Cooking, Baking, Interior Design, Volunteering, Time with Family, Live Music, Crafts
Gardening is more than a hobby for me because I have a goal of creating a garden that provides enough food surplus to which I can make a positive impact on the issue of food insecurity in my community. I love cooking and baking and am self-taught, experienced with food safety, and seasoned with providing meals for large groups, such as the marching band that I volunteer for. I have a knack for art and aesthetic and can find beauty in almost anything. This is helpful when a much needed eye for detail is required for DIY projects and interior design projects. I thoroughly enjoy my down time by spending time with my son, my animals, and my family in attending live music shows, craft shows, and antique shows.
Timeline
Volunteer Co-Secretary; Fundraising Lead
L'Anse Creuse High School North Band Boosters
12.2021 - Current
Assembly Line Operator
FIAT/Chrysler
01.2010 - 01.2022
Customer Service/Quotes
Fitness Service of Florida
01.2007 - 01.2009
Spa Receptionist
Boca Raton Resort & Club
01.2006 - 01.2007
Freelance Stewardess
Self-Employed
01.2004 - 01.2006
Server/Bar/FOH Manager
Outback Steakhouse
01.2001 - 01.2004
Bachelor of Interdisciplinary Studies - Psychology & Sociology
Oakland University
Associates of Art Degree - Psychology
Macomb Community College
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