SHARON BANNISTER
Benicia,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Interior Sales /Customer Service Specialist
J.S. Paluch Co.
01.2015 - 02.2023
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Consistently maintained top 10% sales achievement on National level.
Account Executive
Arrow Sign Company
04.2010 - 09.2013
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed 50+ qualified clients, from presenting to closing, per month.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Met and exceeded service level goals to achieve standards and expectations.
- Project Management - Compiled project timelines, tracked project development, completion and delivery.
Senior Center Facility Coordinator
City Of Napa Parks & Recreation
08.2007 - 03.2008
- Served as point of contact for internal and external customers seeking support and information.
- Prepared reports and schedules with accuracy.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Sales Operations/ Client Services
Hackley Architectural Signage
07.2006 - 08.2007
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Increased sales by 15%
Asst. Sales Manager/ Account Executive
Arrow Sign Company
08.1994 - 01.2006
- Identified prospects and initiated sales proposals to close new business.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed sales cycle for 8-10 account executives to maintain solid customer base and sales stats.
Education
Associate of Arts - Business Administration
West Valley College
Saratoga, CACertificate 911 Emergency Dispatch - Business Administration
Napa Valley College
Napa, CASkills
- Complex Product Knowledge
- Accurate Estimates
- Policy and Procedure Adherence
- Issue and Complaint Resolution
Timeline
Interior Sales /Customer Service Specialist
J.S. Paluch Co.
01.2015 - 02.2023
Account Executive
Arrow Sign Company
04.2010 - 09.2013
Senior Center Facility Coordinator
City Of Napa Parks & Recreation
08.2007 - 03.2008
Sales Operations/ Client Services
Hackley Architectural Signage
07.2006 - 08.2007
Asst. Sales Manager/ Account Executive
Arrow Sign Company
08.1994 - 01.2006
Associate of Arts - Business Administration
West Valley College
Certificate 911 Emergency Dispatch - Business Administration
Napa Valley College
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