Sharon Bennett
Wilmington,North Carolina
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities and excellent customer service to successfully fill the vacancy at Areo Ebassy Suites. Frequently praised as hardworking by my peers and customers. I can be relied upon to help Embassy Suites achieve its goals.
Overview
15
15
years of professional experience
Work History
Airline Customer Service Agent
American Airlines
01.2010 - Current
- Provides boarded and disembarked assistance to passengers needing special assistance
- Answers inquiries regarding schedules, accommodations, procedures, or policies
- Examines passenger documentation to determine destinations and to assign boarding passes
- Announces arrival and departure information, uses public address systems
- Assists in retrieving lost, delayed and misdirected baggage for customers
- Informs clients of essential travel information, such as travel times, transportation connections, and medical, visa, and passport requirements
- Fills in for Customer Service Coordinators as needed
Education
ASSOCIATE IN ARTS (A.A.) - OFFICE TECHNOLOGY, EXECUTIVE ASSISTANT
TC3 Community College
Cortland, NEW YORK01.1997
Skills
- Microsoft Office
- Typing
- Shorthand
- Organizational
- Fixing Office Equipment
- Staff Support
- Passenger Assistance
- Boarding Pass Assignment
- Baggage Handling
- Customer Care
- PA Systems
- Boarding Procedures
- Airline Operations
- Lost Baggage Tracing
- Special Needs Assistance
- Checking And Weighing Baggage
- Departures Management
- Passenger Documentation
- Ticket Purchasing
- Aircraft Cleaning
Personal Information
Title: Airline Customer Service Agent
Timeline
Airline Customer Service Agent
American Airlines
01.2010 - Current
ASSOCIATE IN ARTS (A.A.) - OFFICE TECHNOLOGY, EXECUTIVE ASSISTANT
TC3 Community College