Said Salat
Arlington,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Airline Customer Service Agent
Worldwide Flight Services
Dallas, TX
08.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Airport Passenger Service Agent
Prospect Airport Services
Dallas, TX
12.2022 - 07.2023
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Developed and implemented strategies to minimize customer wait times.
- Monitored security and maintained operational protocols.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Escorted handicapped passengers from terminal to aircraft.
Customer Service Representative
DFW Executive Car Services
Dallas, TX
12.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Computer Science
Southern Methodist University
Dallas, TX05.2027
Skills
- Accommodation Planning
- Computer Reservation Software
- Problem-Solving
- Documentation and Reporting
- Microsoft Office
- Customer Service
- Decision-Making
- Relationship Building
- Active Listening
- Team Collaboration
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Airline Customer Service Agent
Worldwide Flight Services
08.2023 - Current
Airport Passenger Service Agent
Prospect Airport Services
12.2022 - 07.2023
Customer Service Representative
DFW Executive Car Services
12.2021 - 06.2022
Bachelor of Science - Computer Science
Southern Methodist University