Sharon Biddy
Jefferson,TX
Summary
Passionate Elementary Special Education Teacher equipped with relevant experience in creating inclusive learning environments. Strengths include designing personalized curriculum, understanding diverse learning needs, and fostering emotional intelligence. Have consistently made a positive impact by enhancing student self-confidence and facilitating significant improvements in academic performance.
Overview
34
34
years of professional experience
Work History
State Office Support Manager
State Of Texas - Health And Human Services Commission
Austin, TX
09.1998 - 10.2022
- Assisted with scheduling appointments for clients and staff.
- Communicated with clients to address inquiries and provide information.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Resolved customer complaints in a professional manner while meeting company standards.
- Processed invoices and payments accurately according to established protocols.
- Kept up-to-date records of employee attendance using timekeeping software.
- Greeted visitors warmly upon arrival at the office, offered assistance if needed.
- Served as a liaison between clients and customers and internal departments.
- Answered phone calls promptly, provided accurate information to callers, and transferred calls accordingly.
- Provided administrative support to senior management team members.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Updated the company's intranet system with relevant content related to the office operations.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Elementary Special Education Teacher
Jefferson County School District
Jefferson, TX
07.1988 - 10.2021
- Developed individualized education plans for diverse student needs.
- Collaborated with colleagues to create inclusive classroom environments.
- Assisted in implementing behavior management strategies effectively.
- Worked with students that's needed more help. Emotionally challenged students. Grades 4th,5th and 6th.
Education
Some College (No Degree) - Social Psychology, Sociology
Paris Junior College
Paris, Texas, TXSkills
- Individualized education plans
- Behavior management strategies
- Inclusive classroom environments
- Student assessment techniques
Timeline
State Office Support Manager
State Of Texas - Health And Human Services Commission
09.1998 - 10.2022
Elementary Special Education Teacher
Jefferson County School District
07.1988 - 10.2021
Some College (No Degree) - Social Psychology, Sociology
Paris Junior College