SHARON BOLANOS
Lake Havasu City,USA
Summary
Led initiatives to foster teamwork and enhance communication, resulting in improved customer service and streamlined healthcare operations. Oversaw administrative and clerical functions to maintain efficiency.
Developed and implemented a detail-oriented strategy aimed at enhancing operational efficiency by addressing issues proactively and managing various tasks effectively in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Care Connections
Molina Healthcare
08.2025 - 11.2025
- Enhanced appointment coordination to improve member interaction and achieve daily targets.
- Conducted in-depth member research alongside swift and accurate completion of hand-dial lists to support outreach efforts.
- Delivered comprehensive assistance to members, focusing on clear communication and expert advice customized to meet diverse needs.
- Reviewed and confirmed insurance coverage details to support operational efficiency and mitigate risk.
Practice Support Specialist
Vesta Healthcare
04.2024 - 08.2025
- Executed practice support tasks by establishing contact with members and caregivers, while maintaining alignment with team directives.
- Facilitated partnerships with clinical team to optimize health management and care delivery for members.
- Managed comprehensive care coordination for members, ensuring timely acquisition of medical records.
- Accurately input data into various dashboards, ensuring seamless integration with reporting and workflow systems.
- Conducted regular audits of data entries to verify accuracy and uphold data integrity.
- Handled phone inquiries and organized schedules to ensure seamless practice workflow.
- Oversaw ordering processes for medical supplies, ensuring compliance with insurance requirements for timely member service.
- Coordinated member authorization requests to enhance operational efficiency.
- Implemented effective care coordination strategies that significantly improved member outcomes and increased service efficiency.
- Streamlined data entry processes within workflow platforms, resulting in increased accuracy and reliability of information.
- Engaged with clinical teams to create personalized care plans, focusing on optimizing member health management strategies.
- Coordinated various administrative tasks, including scheduling, correspondence, and document management, to ensure smooth office operations.
Medical Assistant
Riverside Multi-Specialty Medical Group
07.2021 - 08.2023
- Managed patient preparation and assisted during examinations, prioritizing workflow efficiency and comfort.
- Implemented processes for managing prescriptions and patient records, improving data accuracy and facilitating easier access for healthcare providers.
- Facilitated minor surgical interventions by meticulously following established sanitary protocols for optimal patient safety.
- Educated patients on catheter procedures, fostering a supportive environment to improve overall comfort and comprehension.
- Analyzed and improved patient intake methods, resulting in expedited care delivery and sustained patient satisfaction levels.
- Coordinated onboarding sessions for new hires, promoting a collaborative team environment and enhancing overall integration.
- Coordinated various administrative tasks, ensuring effective communication and organization within the office environment.
Education
Medical Assistant Certificate - undefined
Brightwood Collage
09.2016
High School Diploma - undefined
Canyon Springs Highschool
01.2014
Skills
- EMR, ECW, DASH Fusion, IMS, Epic, Salesforce, QNXT
- Microsoft Office Suite including
Microsoft Excel, Office, and Powerpoint - Customer service
- Billing/invoicing
- Time management
- Communication
- Interpersonal problem solving
- Team player
- Multitasking
- Leadership/clerical support
- Insurance verification
- Referrals/authorizations
- Scheduling
- Data entry
- Medical record retrieval
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
- Problem resolution
- Verbal communication
- Decision-making
- Active listening
Languages
English
Spanish
Timeline
Care Connections
Molina Healthcare
08.2025 - 11.2025
Practice Support Specialist
Vesta Healthcare
04.2024 - 08.2025
Medical Assistant
Riverside Multi-Specialty Medical Group
07.2021 - 08.2023
Medical Assistant Certificate - undefined
Brightwood Collage
High School Diploma - undefined
Canyon Springs Highschool